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Invalid Product Key RRS feed

  • Question

  • Hey Guys,

    I have recently suffered a complete hard-drive failure and purchased a new hard drive, i installed MCE 2005, a friend of mine did an install of MCE using a copy from his place of work (a computer repairers) and have a COA on the side of my PC - it is a packard bell but of course new hard drive = no recovery data on the drive. i ran the diagnostic report as recomended above. I am upset enough that i have lost all my old data. i just want to get up and running fully again.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22503
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2D076F75-0628-41E2-B7B3-7BE34AF74A85}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2D076F75-0628-41E2-B7B3-7BE34AF74A85}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22503</PID><PIDType>5</PIDType><SID>S-1-5-21-484763869-299502267-839522115</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>10f</Version><SMBIOSVersion major="2" minor="3"/><Date>20050917000000.000000+000</Date></BIOS><HWID>4B0938070184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 


    in answer to the questions

    1. The PC was originally MCE 2005 and has a valid COA for the system

    2. It does not say OEM

    3. It has NEC written on the COA

    4. Its bad enough i cant use my product key, let alone risking it being pirated.

    please help

    regards
    Boylett
    • Split by Stephen Holm Wednesday, August 20, 2008 5:14 PM Please post in separate Thread
    Wednesday, August 20, 2008 12:39 AM

Answers

  • Hello Boylett,


                Thank you for posting your diagnostic information. The Media Center product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

             This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

                 

            Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.




    Thank you,

    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, August 20, 2008 5:38 PM
    Wednesday, August 20, 2008 5:22 PM

All replies

  • Hello Boylett,


                Thank you for posting your diagnostic information. The Media Center product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

             This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

                 

            Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.




    Thank you,

    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, August 20, 2008 5:38 PM
    Wednesday, August 20, 2008 5:22 PM
  • Boylett,

    Right now your Packard-Bell computer has a "hacked and cracked" installation of XP Media Center Edition, and this installation was done with an Invalid Product Key.  MS most likely invalidated the key because it was generated by a non-MS Key Generator program, which seems to be the situation in your case.

    Furthermore, if you search the forum for the part of the Product Key reported by the mgadiag utility, 9MT6X-PGKC8-J4JTM, you will see that over a dozen other posters have also been victims of that particular Keygen key.

    Also, the report is showing that you have a "retail" installation (license type) of Media Center.

    Windows License Type: Retail                  Windows OS version: 5.1.2600.2.00010100.2.0.med

    The problem with that is there is no such thing as a Retail license for Media Center (IOW they are not offered for sale in retail packaging that you would find at a major electronics retailer).  Genuine copies would have shown up in the report as either "systembuilder/OEM" or "OEM SLP."  That is why I call it "hacked and cracked."  As I understand it, this is the result of installing a crack available on the internet that adds Media Center functionality to a non-Media Center installation of XP.

    The solution to your current problem is to use the Recovery Solution provided with the computer to put the original shipping Windows XP Operating System back onto the computer.  Typically the Recovery solution is a hidden recovery partition on the hard disk drive, or a set of Recovery CDs/DVDs.  Typically, the Recovery solution erases all user data on the hard disk drive, so please be sure to backup and offload any valuable data before you run the Recovery.  You will want to review the documentation for your exact model before you do the Recovery.

    Since your hard disk drive crashed, eliminating the use of the Recovery Partition, your best option is to contact Packard-Bell to see if they can send you a set of Recovery CDs for your computer.

    If Packard-Bell cannot help you, your second best option is to see if you can borrow a GENUINE hologrammed systembuilder/OEM Media Center CD set from a friend, relative, or perhaps a local computer shop.  Or maybe you can purchase a genuine set from an online retailer:  http://www.newegg.com/Product/Product.aspx?Item=N82E16832116049

    Hopefully your "buddy" who repairs computers did not poison any customer computers with his hacked and cracked copy of XP Media Center.  Who knows, maybe some of the other posters on this forum who were victims of that hacked and cracked copy are customers of your "buddy"?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, August 20, 2008 6:33 PM