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renewing

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I have spent serveral hours trying to renew and now I am expired. I have tried everything I can to change my password that apparently does not exist anymore. Since my subscription has now expired I can nolonger get the help I need to continue. The only way I could even post this was to create this other account. It is for these reasons that there are so many accounts out there and no one can remember which is which. Due to this frustration and lack of support through a telephone number, which I could have had if I could sign in but I could not. I NEEDED HELP! It is for this reason I will be going with a different company.

mch formerly

Tuesday, December 2, 2008 2:44 PM

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I've moved your post from the Off Topic folder where you posted (You apparently missed this at the top of that folder -DO NOT POST HERE! Folder used by moderators to move off topic ite...) to the General topic folder.

Open OneCare, click Help/About. It will list the subscription LiveID that you need to sign in with.

If you need to reset the password, http://account.live.com

If that doesn't work, you can contact support as a "trial" user via email per the instructions here:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Alternatively, the unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4197181&SiteID=2

I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

-steve

Tuesday, December 2, 2008 2:59 PM

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