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My Windows was genuine now its not Help!! RRS feed

  • Question

  • Hi i have a netbook that is running windows 7 starter. I bought it from bestbuy about a year ago then today when I turned it on it said that my windows wasnt genuine. SO how do i fix this? I read that you need this stuff...

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CTMG6-CCMJY-X8XG7

    Windows Product Key Hash: 9hCdTFtXWg9AkIVdX9AV3KAcwrQ=

    Windows Product ID: 00342-OEM-8992752-30013

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.011

    ID: {3502F954-D661-4F6D-AABF-22BBB0B7D9B2}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Starter

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{3502F954-D661-4F6D-AABF-22BBB0B7D9B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X8XG7</PKey><PID>00342-OEM-8992752-30013</PID><PIDType>2</PIDType><SID>S-1-5-21-1736477022-4183134805-413940055</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>N150/N210/N220             </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>04JI.M036.20091223.JIP</Version><SMBIOSVersion major="2" minor="5"/><Date>20091223000000.000000+000</Date></BIOS><HWID>CABB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Starter edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00342-00178-927-530013-02-1033-7600.0000-2072009

    Installation ID: 003565126442111661027960878061370255972646220492244241

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: X8XG7

    License Status: Notification

    Notification Reason: 0xC004F07C.

    Remaining Windows rearm count: 3

    Trusted time: 1/6/2011 10:20:51 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:6:2011 10:13

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ/U7jSthpi+pwS8nvFQa+hbchk=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL        

      HPET PTLTD HPETTBL 

      BOOT PTLTD $SBFTBL$

      MCFG PTLTD  MCFG  

      SLIC SECCSD LH43STAR

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

     

     

    Thursday, January 6, 2011 5:32 PM

Answers

  • Hello chrisgu15,

     

      The first thing I would like you to try is to change the Product key to the one listed on the sticker on the side, bottom (or from some laptops) in the battery compartment.

      To change the Product key, click the Start button, right-click Computer and select Properties. In the Window that comes up, click the Change Product key button at the bottom of the Window. Then follow the directions of the change Product key wizard.  At the ens, Activate using the By Phone method.

     

    Thanks,


    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 10:05 PM
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 12:30 AM
    Thursday, January 6, 2011 10:05 PM

All replies

  • Hello chrisgu15,

     

      The first thing I would like you to try is to change the Product key to the one listed on the sticker on the side, bottom (or from some laptops) in the battery compartment.

      To change the Product key, click the Start button, right-click Computer and select Properties. In the Window that comes up, click the Change Product key button at the bottom of the Window. Then follow the directions of the change Product key wizard.  At the ens, Activate using the By Phone method.

     

    Thanks,


    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 10:05 PM
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 12:30 AM
    Thursday, January 6, 2011 10:05 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, January 11, 2011 12:28 AM