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Microsoft Equipt RRS feed

  • Question

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    Will we be able to cancel our subscription so that we can subscribe to Microsoft Equipt which includes onecare?

     

    -James

    Thursday, July 3, 2008 1:28 AM

Answers

  • You can cancel a OneCare subscription or renewal at any time by contacting OneCare customer service - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You wouldn't get a refund for a canceled subscription unless you canceled within 30 days. I can't answer if installing Equipt when you already had a OneCare subscription would cause any issues since Equipt is not yet available at retail.

     

    -steve

    Thursday, July 3, 2008 1:50 PM
    Moderator

All replies

  • You can cancel a OneCare subscription or renewal at any time by contacting OneCare customer service - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You wouldn't get a refund for a canceled subscription unless you canceled within 30 days. I can't answer if installing Equipt when you already had a OneCare subscription would cause any issues since Equipt is not yet available at retail.

     

    -steve

    Thursday, July 3, 2008 1:50 PM
    Moderator
  • Why has there been no mention of any kind of upgrade option for current onecare users?  Surely someone has to have asked this question when Equipt was being developed..   I can't fathom that the issue didn't get considered, I mean any company that doesn't ask 'what about our current users' is just setting themselves up to piss off those users.

     

    My onecare just renewed a month or so ago.. I'd like to know that there is some sort of upgrade path here.. either I get credit for my existing subscription if I buy and install equipt (e.g. convert me to equipt and add my remaining one-care subscription time to the one-year I get with Equipt),  OR provide me with some kind of online upgrade option that would charge me $20 to move from basic onecare to equipt, and mail me an install disk.

     

    I love onecare, I love my homeserver.. but it just amazes me how you folks appear to constantly miss or passup opportunities like providing an upgrade path so you don't piss off your existing users, or providing an offisite backup service (ala carbonite) for onecare systems, Or better integration between OneCare and HomeServer..  Or Onecare FOR my homeserver, OR an offsite backup service for the homeserver.. (the homeserver people seem blind to the subscription potential there.. so frankly you onecare folks, who understand SAS, ought to just do it.. create a offsite backup service and sell it to homeserver folks to backup the homeserver itself.

     

    Someone needs to slap your PM's around and wake them up to the missed opportunities here..

     

     

    Thursday, July 3, 2008 5:27 PM
  • Well, I didn't slap them, but I did send a message to one of the PMs to inquire about this and note that it sure seemed like a Marketing miss if there isn't a plan to allow a current OneCare subscriber to upgrade a subscription to become an Equipt subscription.

    Since Equipt is still not actually on sale, perhaps this path has just not been announced - we can hope so.

     

    You make some good points regarding the other opportunities. Online backup today is the photo service. My gut feeling is that there will be a full online backup service offering in the future. (Note that this is pure speculation on my part - I am not a Microsoft employee, nor do I have knowledge of development or marketing plans!) Having met members of the Home Server team and the OneCare team, I know that ideas have been floated regarding Home Server integration and since OneCare for Server will be out later this year, it doesn't seem too far fetched that we'l see OneCare for Server be available for a future version of WHS that is based on Windows Server 2008 (the minimum requirement for the OneCare for Server product). WHS is a fairly new product and the team there is focused on the core product and just spent a ton of time on fixing some v1 defects for Power Pack 1, just now in Public Beta. I would imagine that we'll see an online backp solution for WHS from a 3rd party via an add-in one day, if not from Microsoft, just not as soon as you'd like.

     

    From my perspective, I see that there is potential for online backups and there may be some people who wish to upgrade from OneCare alone to Equipt, but there are *way* more people who are not interested in these options. I'll be interested to see how well Equipt does - I'm not sure many people are ready for a subscription model for Office applications yet, although I think the pricing is very good for Equipt. As for Home Server, I love it, but nobody that I know personally at work or among local friends and relatives have one or think they need one. I talk it up, but they don't see the benefits for them. 

     

    -steve

    Thursday, July 3, 2008 6:01 PM
    Moderator
  • I thought.. what was the name... forefront?  was effectively OneCare for servers?  or am I confused.

     

    I think everyone who has valuable data needs offsite backup..  we've all heard the stories over and over of people loosing tons of stuff, tax returns, photos etc  due to a hard drive failure..  it's just most folks don't KNOW they need it.

     

    if MS was smart they would offer the service on sort of an insurance model..  charge a very low rate to maintain the backups  Use the same methodolgy homeserver does to cut down on the amount of data being transmitted, and the size of the actual backup files.   Then if people have a fire or theft or other disaster that destroyes the machine, they pay a reasonable fee (sort of like a deductable) to have a restore disk (CD's or DVDs) made and shipped to them.

     

    There's a reason people like Leo 'the-tech-guy' push carbonite a lot, and it's not just sponsership of his radio show.  he knows people need it.

     

    I love having all my systems backed up by my homeserver.. and I put two disks in it so I'm not SOL if one goes bad..  but I'm still at risk from some kind of disaster like a fire..  Maintaining offsite backups is a pain, I have to make disks, and then take them someplace 'safe'..  I'd much rather pay a small fee and have the system backed up 'to the cloud' as it were..

     

    If the price is right, and it includes updates when they come out, I think a subscription model is great for office apps.

     

    there's a lot of utilities and other programs that I wouldn't want a subscription for.. I'd rather just pay once..   but with things like office apps, where I'm passing files around with other parents, teachers, etc. it becomes increasingly painful to still be for example running office XP.. but the upgrade cost is also large..   so I'd rather pay a yearly fee that was less and know I was up to date, and wasn't going to have problems reading the new soccer schedule someone sends me..

    Thursday, July 3, 2008 6:32 PM
  • Hi again, Chuck.

     

    Forefront is security for the Enterprise. It uses the same engine and definitions as OneCare, but it is much more than OneCare. Forefront comes in a variety of flavors and is a good choice for a large business environment. OneCare for Server will be part of the next version of Small Business Server, which is targeted to smaller businesses. So, OneCare is a nice fit there. I don't have any experience with OneCare for Server as I don't have the hardware to support testing it on - the requirements for SBS are pretty steep for a home users like me. :-) You can learn more here, though. http://onecare.live.com/standard/en-us/server/default.htm

     

    I think everyone who has valuable data needs offsite backup..  we've all heard the stories over and over of people loosing tons of stuff, tax returns, photos etc  due to a hard drive failure..  it's just most folks don't KNOW they need it.

    Oh, I absolutely agree with you on this. The fact is that most people don't even do a local backup! That's one good thing about OneCare today is that it teaches people the importance of a backup. You're right that off site is even better, hence the current photo backup option. My guess is that the initial offering is only photos as it allows them to provide a service and start growing the infrastructure as demand grows. Once the scale is there, they can offer other online backup. Microsoft is clearly working on the whole "cloud" thing with Windows Live Skydrive and Windows Live Mesh, but these are still just little ripples and the storage space available to us in these offerings is still fairly small.

     

    In addition to your awareness of the importance of off site backup, you're clearly ahead of the curve in your support for a subscription model and that's what I'm sure Microsoft is hoping for - more people like you who see the benefit in software as a service. :-) I hope that the lack of any information regarding a possible upgrade path to an Equipt subscription from a OneCare subscription is an oversight and that this has been at least considered. As I noted before, I have sent an email to someone on the OneCare team who I know will get the question to the right people to either provide an answer or to alert them that they forgot to consider this upgrade path!

     

    -steve

    Thursday, July 3, 2008 6:58 PM
    Moderator
  • AH ok  I had not heard about OneCare for Server..  so basically it's positioned between OneCare (aimed mostly at personal users)  and Forefront (for Enterprize's )..  I can see where that would be more like OneCare than like Forefront..  so better to market as a upscale OneCare than a 'Forefront lite' 

     

    I'll have to point the IT guy at my work (an MS certified Gold partner) to it since I'm not sure we're of a size large enough to justify Forefront.

     

    Yeah it just seems to me that since OneCare already has backup stuff in it, which is good and shouldn't be replaced, (there's a lot of value to 'onsite' backups, most restores get done from those anyway)  that the next natural step is adding an offsite component..  (especially if they leveraged the HomeServer backup method of reducing the backup bandwidth and storage footprint)    

     

    I hear what you are saying about scaling up.. but this is MS after all.. they have resources, not like some small company that has to bootstrap itself up from nothing.  They ought to be able to deliver a solution like this rapidly, not have to ease into it.

     

    But enough threadjacking...  back to Onecare, Equipt etc 

     

    Yeah I sure hope we hear news of some kind of upgrade path for existing OneCare users..  I'd prefer just to be able to pay the price difference and 'upgrade' directly from MS.  But if they want to drive Equipt sales I could also get behind a model where we go buy it, and then when installing etc, once it see's we already have onecare, just adds the remaining balance of our onecare subscription onto the 1 year for Equipt.  So if I had say 6 months left till my OneCare was due to renew, then after 'upgrading' I'd be looking at Equipt subscription that was up for renewal in 18 months.

     

    Yeah, I understand the value of Software as a Service.  The company I work for makes HR management software, and we offer it both as a traditional licensed model, and also as a hosted service..  More and more customers are opting for the service..  They don't have to buy and maintain hardware, install updates, worry about disaster recover and backups, etc etc etc.  it makes it very easy for them to focus on their business instead of having to bring in some IT expert..  So yeah I see the value both from a company that sells it, and as a user (I have two OneCare subscriptions.. two geek household, more PC's than people).

    Thursday, July 3, 2008 10:18 PM
  • Chuck, I'll be sure to post if I hear anything new on the possibility of an upgrade path or alternative for an existing OneCare customer.

    As for scaling up - yes, Microsoft isn't a small company, but that also means that they have lots of customers who will potentially use an online backup service, so they have to make sure that they can handle it. :-) Note that I'm speculating, by the way. I don't know if there are plans to offer this or to expand the current Photo backup, but it sure seems like a sensible plan.

    -steve

     

    Friday, July 4, 2008 1:02 AM
    Moderator