All,
Sorry if my explanation is unclear.
In this case, our Admin used to send email to her CRM Contacts (Contacts in CRM that are owned by her). When composing a new email in Outlook, after clicking 'To' button, then from Address Book dropdown, she can chose address book value below Microsoft Dynamics CRM Address Book ( CRM Accounts, CRM Contacts, CRM Leads, CRM Facilities, CRM Queues, CRM Users).
When "CRM Accounts" is chosen, the list of Accounts owned by her will be listed. That works for Leads also. But when "CRM Contacts" is chosen, the list of Contacts owned by her is not listed, eventhough she has CRM Contacts.
However I've checked that CRM Contacts were listed in her Outlook Address Book's Contact (not below Microsoft Dynamics CRM Address Book). Maybe this is what mardukes meant that Outlook & Dynamics share Contacts.
I actually want to ask how to let the CRM Contacts appear in "CRM Contact" below Microsoft Dynamics CRM Address Book. but it's fine now since the CRM Contact can be seen in Outlook Address Book Contact (thought it mix with other Outlook Contact)
Thanks for all your replies
