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Vista64 IE ActiveX controls won't run RRS feed

  • Question

  • I have a new Dell computer running Vista64 Home Premium.
    I've been trying to go to some sites which require ActiveX be installed, I tell IE to go ahead and install, then it asks me to confirm and no errors, but the ActiveX never seems to be installed.

    Poking around I found these forums which said to try to run the validation which gave me some errors and eventually came back with "Validation Not Completed: ActiveX Error" and the code [ 0x80080296].

    As per the announcements for these forums, below is the output from MGADT.

    thanks, jon.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89583-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {8B02BEB4-B601-4C67-A354-DCFF577B3040}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B02BEB4-B601-4C67-A354-DCFF577B3040}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-773955808-985246790-2144336968</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540      </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080811000000.000000+000</Date></BIOS><HWID>D7323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>71CE6B492680ED2</Val><Hash>QhelFrn4qz4qXm9ITJvgHyoY6iE=</Hash><Pid>81599-873-2636047-65985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500204-02-1033-6001.0000-3162008
    Installation ID: 013283298813441535695424404552356480504724495225065645
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQADAAAAAgABAAEAln1Ap9K/dJTQC4Q0RrwQ6QQQ8vQa7CbYV9BA1KxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            081108        APIC1657
      FACP            081108        FACP1657
      HPET            081108        OEMHPET
      MCFG            081108        OEMMCFG
      SLIC            DELL          AS09  
      OEMB            081108        OEMB1657
      GSCI            081108        GMCHSCI
      SSDT            DpgPmm        CpuPm




    Thursday, November 27, 2008 12:38 AM

Answers

  • Hello Jon,


    Would you create a (no cost) Support Request at http://go.microsoft.com/fwlink/?linkid=52029. They should be able to help you troubleshoot installing the ActiveX control.

    Sorry I couldn't be more help, but I believe this would be too complicated of an issue to be able to troubleshoot adequately on the forums. Take care and thank you,



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 27, 2008 1:27 AM
    Thursday, November 27, 2008 1:27 AM

All replies

  • Hello Jon,


    Would you create a (no cost) Support Request at http://go.microsoft.com/fwlink/?linkid=52029. They should be able to help you troubleshoot installing the ActiveX control.

    Sorry I couldn't be more help, but I believe this would be too complicated of an issue to be able to troubleshoot adequately on the forums. Take care and thank you,



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, November 27, 2008 1:27 AM
    Thursday, November 27, 2008 1:27 AM
  • I created a support request as you suggested.
    So far not so good, even though I provided a pointer to this thread which has the error code and wgadt output,
    the person that responded got the error I'm experiencing wrong.

    I tried to follow the diagnostic steps they gave just the same, thinking at least they'll have some info when they
    next respond.

    Two interesting things I'll post here for reference, and just in case someone knows how to fix..

     1. In IE, I was asked to enable the "Genuine File" add-on in IE.  But I have no "Genuine File" add-on in IE.
     2. The email I got implied I should stop at that point but I moved on anyway, the next step talked about
         updating LegitCheckControll.dll and .inf.  First step was to copy LegitCheckControll.dll to the %windir%/system32
         directory.  Unfortunately when I try to do this I get "Access Denied" even though I'm logged in on the
         Administrator account (WGADT output says "Is Admin: Yes"
         I have no idea why I can't copy the file over.  It doesn't exist, no idea what's going on...

    I'm surprised at how delicate this process of validation is.  Seems like a huge mess.

    Never had any issues like this with XP.  I'm starting to kick myself for upgrading to Vista (didn't have a choice,
    Dell didn't give other options).  The fact that I got lots of memory which forced me to choose Vista 64 seems to
    make things even worse.

    Microsoft, please, get your business in order...

    thanks, jon.
    Friday, November 28, 2008 4:04 PM