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Windows not genuine RRS feed

  • Question

  • My computer is a custom built machine off of ebay. The product key comes from a university I attend. This only recently started to occur. I was fine for about a year. If I go and "activate windows" by just typing in activate windows in the start menu and using the tool that pops up I'm fine. But the next time I restart I get the warning that it's not genuine again.
    The following is the Diagnostic Report. 
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-R74YK
    Windows Product Key Hash: winvMA0fWRBXCfVS+XhbT0dQnkk=
    Windows Product ID: 55041-092-2054523-86309
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {6F3B294E-7F55-4CB2-8208-DA17A5C68691}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-7001_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[Hr = 0x80004005]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6F3B294E-7F55-4CB2-8208-DA17A5C68691}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-092-2054523-86309</PID><PIDType>6</PIDType><SID>S-1-5-21-3218332901-3537687022-2030952393</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07R40020</Version><SMBIOSVersion major="2" minor="6"/><Date>20101203000000.000000+000</Date></BIOS><HWID>44E73707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>THTFPC</OEMID><OEMTableID>TONGFANG</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65844</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-092-205452-03-1033-7601.0000-3322011
    Installation ID: 012592823125600251929103068776848302717896828032272901
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R74YK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/20/2011 9:59:22 AM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 12:18:2011 19:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEA6GGuzk40EmmaUTwFlKb6EN6IilK+UICG/GhiRlxd
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT TrmRef PtidDevc
      SLIC THTFPC TONGFANG
      SSDT TrmRef PtidDevc
      ECDT ALASKA A M I

    Tuesday, December 20, 2011 5:18 PM

Answers

  • "skinwalker152" wrote in message news:0edeac8e-68e9-4c57-92a0-0edf1c7d669b...

    So what I did was run a chkdsk which fixed whatever was making it so the scan would not run. However, I got an error when running the scan.

     

    I'm not sure how to do the skydrive thing but the following is the only part of the log with an error:

    So I'm getting that the sppnp.dll is corrupt. Not sure what this is to be honest but I'm headed to google to research it. Any ideas?

     

    Justin

    You could try copying the file from a known-good system, and replacing it from a Repair Environment boot.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:20 PM
    • Marked as answer by Darin Smith MS Thursday, December 29, 2011 10:12 PM
    Friday, December 23, 2011 9:26 PM
    Moderator

All replies

  • You may have a damaged system file.

    Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Right click and select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    You can also try using System Restore to recover to a date prior to when the problem started.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 20, 2011 5:29 PM
    Answerer
  • Thank you so much for your quick reply. I attempted to run the scan you mentioned but ran into a problem. It would always hang up at 35% and then stop with an error message.

    The error message states: "Windows Resource Protection could not perform the requested operation."

    As I said, I have ran this a few times and each time it stops at 35%.

    I would prefer not to do a system restore as I have installed a lot of things since this error started. 

    Any ideas on why the scan will not work?

    Justin

     

     

    Wednesday, December 21, 2011 5:49 AM
  • Try doing a search for slc.dll.mui in C:/ drive.

    When a search result for slic.dll.mui comes up in the \winsxs directory make a copy of it & try & replace it over the one found in

    C:/Windows\System32\en-US directory.

    Wednesday, December 21, 2011 6:11 AM
  • "skinwalker152" wrote in message news:c50548d9-067c-4751-9222-afc67e2993c8...

    Thank you so much for your quick reply. I attempted to run the scan you mentioned but ran into a problem. It would always hang up at 35% and then stop with an error message.

    The error message states: "Windows Resource Protection could not perform the requested operation."

    As I said, I have ran this a few times and each time it stops at 35%.

    I would prefer not to do a system restore as I have installed a lot of things since this error started.

    Any ideas on why the scan will not work?

    Justin

     

     

     
    Please try running the CheckSUR tool – it may be able to get the system into a fit state to run a full SFC.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, December 21, 2011 10:47 PM
    • Unproposed as answer by skinwalker152 Thursday, December 22, 2011 7:31 AM
    Wednesday, December 21, 2011 8:22 AM
    Moderator
  • I tried the copy and pasting of the file this but it did not cure the problem.
    • Edited by skinwalker152 Thursday, December 22, 2011 7:31 AM More detail
    Thursday, December 22, 2011 6:40 AM
  • I ran the CheckSUR tool and the scans still gets stuck at 35%
    Thursday, December 22, 2011 7:30 AM
  • "skinwalker152" wrote in message news:792b20ff-97bd-48e4-8122-6e6a4cf58b2c...
    I ran the CheckSUR tool and the scans still gets stuck at 35%
     
    Please post the CBS.log file you your SkyDrive – we can take a look at it, and see what’s happening.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 22, 2011 7:39 AM
    Moderator
  • So what I did was run a chkdsk which fixed whatever was making it so the scan would not run. However, I got an error when running the scan.

     

    I'm not sure how to do the skydrive thing but the following is the only part of the log with an error:

     

       CSI    000002f0 [SR] Beginning Verify and Repair transaction

    2011-12-22 11:26:53, Info                  CSI    000002f2 [SR] Cannot repair member file [l:18{9}]"sppnp.dll" of Microsoft-Windows-PnpSysprep, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2011-12-22 11:26:53, Info                  CSI    000002f4 [SR] Cannot repair member file [l:18{9}]"sppnp.dll" of Microsoft-Windows-PnpSysprep, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2011-12-22 11:26:53, Info                  CSI    000002f5 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

    2011-12-22 11:26:53, Info                  CSI    000002f8 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"sppnp.dll"; source file in store is also corrupted

    2011-12-22 11:26:53, Info                  CSI    000002fa [SR] Repair complete

    2011-12-22 11:26:53, Info                  CSI    000002fb [SR] Committing transaction

    2011-12-22 11:26:53, Info                  CSI    000002ff [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired 

     

    So I'm getting that the sppnp.dll is corrupt. Not sure what this is to be honest but I'm headed to google to research it. Any ideas?

     

    Justin

    Friday, December 23, 2011 5:57 AM
  • I'm not sure how to do the skydrive thing ....

    http://explore.live.com/skydrive


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, December 23, 2011 2:21 PM
    Answerer
  • "skinwalker152" wrote in message news:0edeac8e-68e9-4c57-92a0-0edf1c7d669b...

    So what I did was run a chkdsk which fixed whatever was making it so the scan would not run. However, I got an error when running the scan.

     

    I'm not sure how to do the skydrive thing but the following is the only part of the log with an error:

    So I'm getting that the sppnp.dll is corrupt. Not sure what this is to be honest but I'm headed to google to research it. Any ideas?

     

    Justin

    You could try copying the file from a known-good system, and replacing it from a Repair Environment boot.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:20 PM
    • Marked as answer by Darin Smith MS Thursday, December 29, 2011 10:12 PM
    Friday, December 23, 2011 9:26 PM
    Moderator
  • I do not have access to another machine. Is there a place to download a new file and instructions on how to install it?
    Sunday, December 25, 2011 5:45 AM
  • "skinwalker152" wrote in message news:11072644-6aa4-45e3-a004-16e275c1399a...
    I do not have access to another machine. Is there a place to download a new file and instructions on how to install it?
    As far as a download is concerned, not unless you download a full ISO copy of Win 7 with SP1 embedded (unless your own copy is that??)
    You would then need to follow the instructions here....
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 25, 2011 10:20 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, December 29, 2011 10:11 PM