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O2k3 Validation Problem - Blocked Key RRS feed

  • Question

  • Hi, I have a problem which appears to be similar to others in that I own a genuine copy of Office2003 through the MS Home User Scheme that my work has through MS Singapore.  Until recently, I had no problems validating and downloading but then everything changed (and I have no idea why!).  Now the MS website tells me my key has been blocked (despite me never having given it out to anyone), so what's wrong?!?!?!?

    Having read some of the other disgruntled users' posts, I've download the MGA Diagnostic tool and run it.  I've attached its output below.  Could someone pls advise me as to how I can fix this problem? (the applications are activated).

    Stuart.

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-J69J6-DWFTC-RQDKY
    Windows Product Key Hash: ZLMOnwsEXkT5/WIG+qCSuU8W6sU=
    Windows Product ID: 55277-OEM-2149921-30876
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: c8e5912d-6f08-4176-b23c-561f16a6820c
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c8e5912d-6f08-4176-b23c-561f16a6820c</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-RQDKY</PKey><PID>55277-OEM-2149921-30876</PID><PIDType>3</PIDType><SID>S-1-5-21-436374069-616249376-682003330</SID><SYSTEM><Manufacturer>USTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061108000000.000000+000</Date></BIOS><HWID>7D11395701846E7B</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57562</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, December 28, 2006 6:06 AM

Answers

  • The current product key currently in use on your Office 2003 installation belongs to a large corporation based in the United States. It is definitely not for distribution or use in retail environments, and is only permitted for use for this specific corporation.

     

    I would suggest going to www.microsoft.com/genuine (Click Validate Office) to receive next steps on either filing a counterfeit report or purchasing a genuine copy of Office.

     

    -phil

    Friday, December 29, 2006 7:58 AM

All replies

  • When Microsoft discovers that a key has been leaked, stolen, misused, or is a false key, Microsoft may block that key to keep it from being improperly used. If you receive a failure message indicating that the key used to install your copy of Office has been blocked, and you believe you have received the message in error, contact your system administrator or the place from which you purchased Office to resolve the issue.
    Friday, December 29, 2006 3:57 AM
  • Thanks for trying to be helpful Carey - I appreciate you taking the time.  I'm aware that MS would have a policy such as the one you mention.  My problem is that unless someone else has accessed my key and distributed it, it should not have been blocked as it is a legitimate key.  Suffice to say, I have contacted MS here in Australia to sort out this mess (I've been told so far that this may involve me being issued another key).

    Thanks again.
    Stuart J.

    Friday, December 29, 2006 5:05 AM
  • The current product key currently in use on your Office 2003 installation belongs to a large corporation based in the United States. It is definitely not for distribution or use in retail environments, and is only permitted for use for this specific corporation.

     

    I would suggest going to www.microsoft.com/genuine (Click Validate Office) to receive next steps on either filing a counterfeit report or purchasing a genuine copy of Office.

     

    -phil

    Friday, December 29, 2006 7:58 AM