Hi, I have a problem which appears to be similar to others in that I own a genuine copy of Office2003 through the MS Home User Scheme that my work has through MS Singapore. Until recently, I had no problems validating and downloading but then everything changed (and I have no idea why!). Now the MS website tells me my key has been blocked (despite me never having given it out to anyone), so what's wrong?!?!?!?
Having read some of the other disgruntled users' posts, I've download the MGA Diagnostic tool and run it. I've attached its output below. Could someone pls advise me as to how I can fix this problem? (the applications are activated).
Stuart.
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-J69J6-DWFTC-RQDKY
Windows Product Key Hash: ZLMOnwsEXkT5/WIG+qCSuU8W6sU=
Windows Product ID: 55277-OEM-2149921-30876
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: c8e5912d-6f08-4176-b23c-561f16a6820c
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.716.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Registered, 1.6.18.0
Signed By: Microsoft
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: c:\windows\system32\ntoskrnl.exe
File Mismatch: c:\windows\system32\kernel32.dll
File Mismatch: c:\windows\system32\setupapi.dll
File Mismatch: c:\windows\system32\syssetup.dll
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>c8e5912d-6f08-4176-b23c-561f16a6820c</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-RQDKY</PKey><PID>55277-OEM-2149921-30876</PID><PIDType>3</PIDType><SID>S-1-5-21-436374069-616249376-682003330</SID><SYSTEM><Manufacturer>USTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061108000000.000000+000</Date></BIOS><HWID>7D11395701846E7B</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57562</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
