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CRM 3.0 Case Resolution Types RRS feed

  • Question

  • Hi buddies,

    Is there any possibility of adding my own values to the Case Resolution Type along with its default value "Problem Solved" or can I customize the Case Resolution form by any way to add a new Picklist with the values I need to display ?

    thanks in advance,

    Friday, September 12, 2008 7:25 AM

All replies

  • You can't modify the case resolution form, but you can add extra case resolution types.

    These are specified in the status reason attribute of the case enitty

    Friday, September 12, 2008 9:26 PM
    Moderator