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Windows 7 Ultimate (64-bit) product key blocked by Microsoft RRS feed

  • Question

  • I've already spent 6 hours on the phone being bounced around between customer service, technical support, activation desk, order desk and the microsoft store trying to solve this. I just got done writing to the specific email address to get a replacement key within the next five days. No one seems to know WHY my key is being blocked after working without issue for 12 months. I've run multiple anti-virus/maleware scans and there's nothing malecious that's showing up. I've tried validating multiple times and I got the same message every time that my product key was being blocked by Microsoft. If anyone finds any clues, please clue me in! No one at Microsoft could tell me why it's being blocked. In the meantime, none of  my Windows genuine products will work until it's fixed. (Including Securities Essentials)

    Here's my MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-X4FF3-DKKKY-KJ2CB
    Windows Product Key Hash: 7QsWyFOfioMvsE9xYuSLD6aG/gk=
    Windows Product ID: 00426-104-1743965-85078
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {470588C8-F4D5-4E3F-A381-865F1478DC36}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{470588C8-F4D5-4E3F-A381-865F1478DC36}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KJ2CB</PKey><PID>00426-104-1743965-85078</PID><PIDType>5</PIDType><SID>S-1-5-21-4189226371-665851816-2305296947</SID><SYSTEM/><BIOS/><HWID>B0E23B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-174396-01-1033-7601.0000-2052012
    Installation ID: 009681166866361863585512444414656483160871106653312722
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KJ2CB
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 7/24/2012 8:46:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:20:2012 21:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAln36doyTUsce7vpFmlFwWmDaNhdYS6i+2nR25Vxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Anyone find any clues??

    Wednesday, July 25, 2012 1:54 AM

Answers

  • All the work I needed to ( and now catch up on) are in Microsoft products. Since my product key was being blocked, it took down my security essentials, wouldn't let me into Office, or Visio.

    All is good though, after FINALLY getting transferred to the right person who could help me, both my systems are up. Yeah, I know the original problem said it was just my laptop. When I turned on my desktop this morning, it ran though some updates, and then did the same thing. Microsoft store kept telling both keys were refunded when they weren't (cause really why would a key keep working 14 months after it's been supposedly refunded??) and I had to buy new ones, etc.

    I finally yelled for a supervisor or senior agent and wouldn't take no for an answer. I explained the whole story, they finally got me to the right person. The guy figured it out right away, did his thing in regedit and cmd, and got them working within 5 minutes. I did ask what would have caused this, and he said it could have been any number of things. Turns out the most likely culprit was a Microsoft spoof that hit my laptop 3 weeks ago. It installed itself without my permissions (I have it set up so EVERY program update on my systems has to get my approval before install.) and took me at least an hour to fix. Because my laptop and my desktop share the same home network, when I turned on my desktop this morning, it hit it too. The tech guy said something about missing history files.

    Either way, I'm extremely happy they are working again. He waived the $99 tech support charge and apologized for all the crap I had gone through trying to get this fixed over the weekend. (I kept track. I spent 6-7 hours on the phone before him with no one really helping me just bouncing me from department to department.)


    Wednesday, July 25, 2012 8:29 PM

All replies

  • One of the reasons the Microsoft Store can show a blocked key is that their software shows a refund was requested.  We have seen some errors in their records so quit trying to run antivirus and other "fixes" until they send you a definitive answer, probably with a new product key.  This one is not one you can fix on your own and not one anyone in this forum can help you address.  Sorry.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, July 25, 2012 2:12 AM
    Answerer
  • Yeah, I had three different people try to tell me that BOTH of my keys were refunded. I quickly proved them wrong that only one of the keys had been refunded by providing the order reciept and the refund reciept. I'm wondering why this would be happening a full 14 months after I bought the keys? (I refunded the second key 2 days after I bought it. The desktop wouldn't work with the anytime upgrade, so I had to buy the actual program instead of the upgrade.) I only ran the anti-virus/maleware tools when it first happened to see if it was something on my end Friday night. I haven't run them since.

    More importantly, I'm wondering if this is connected to the incident 3 weeks ago. A trojan spoofed as a Microsoft update that did not get my permission to install installed anyway. (I have it purposely set up to require my permission for every update for everything on my computer.) It took me a couple of hours to fix it since I had to find the right tool to clean it.

    Wednesday, July 25, 2012 2:30 AM
  • The block has to be on Microsoft's end.  Nothing on your computer does that.  In the past it has been due to Digital River's data getting out of sync with Microsoft's. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, July 25, 2012 2:41 AM
    Answerer
  • in that case, my reply is this: THANK THE STARS!!

    This experience had me feeling like the worst IT tech ever! (I'm an Army IT specialist. mainly helpdesk work). It also told me the phone helpdesk/customer service system really needs to some serious retraining. I kept being bounced from department to department and/or my call was dropped. It was an extremely frustrating process!

    Wednesday, July 25, 2012 3:21 AM
  • crap. Microsoft store is saying they're showing it was refunded (which it wasn't) and now the desktop is doing the same thing with the additional headache of saying the operational update delivery isn't working.

    I've talked to 8 people now in the microsoft store,  any ideas how to get this resolved with them already??? I'm falling further and further behind in my work everyday my two systems are down.....

    Wednesday, July 25, 2012 6:59 PM
  • Being in a non-genuine state does not affect system usability - except, essentially, for MSE

    There is no reason why you should not carry on working as normal while you get this sorted out (you could always install Avast!).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 25, 2012 8:04 PM
    Moderator
  • All the work I needed to ( and now catch up on) are in Microsoft products. Since my product key was being blocked, it took down my security essentials, wouldn't let me into Office, or Visio.

    All is good though, after FINALLY getting transferred to the right person who could help me, both my systems are up. Yeah, I know the original problem said it was just my laptop. When I turned on my desktop this morning, it ran though some updates, and then did the same thing. Microsoft store kept telling both keys were refunded when they weren't (cause really why would a key keep working 14 months after it's been supposedly refunded??) and I had to buy new ones, etc.

    I finally yelled for a supervisor or senior agent and wouldn't take no for an answer. I explained the whole story, they finally got me to the right person. The guy figured it out right away, did his thing in regedit and cmd, and got them working within 5 minutes. I did ask what would have caused this, and he said it could have been any number of things. Turns out the most likely culprit was a Microsoft spoof that hit my laptop 3 weeks ago. It installed itself without my permissions (I have it set up so EVERY program update on my systems has to get my approval before install.) and took me at least an hour to fix. Because my laptop and my desktop share the same home network, when I turned on my desktop this morning, it hit it too. The tech guy said something about missing history files.

    Either way, I'm extremely happy they are working again. He waived the $99 tech support charge and apologized for all the crap I had gone through trying to get this fixed over the weekend. (I kept track. I spent 6-7 hours on the phone before him with no one really helping me just bouncing me from department to department.)


    Wednesday, July 25, 2012 8:29 PM
  • Yay! a result!

    Please post a new MGADiag report so we can see what he did - you may want to take a Belarc Advisor snapshot of the systems at this point (www.belarc.com)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 25, 2012 9:51 PM
    Moderator