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windows 7 pro oem toshiba deactivated with no hardware or driver changes RRS feed

  • Question

  • Hi,

      I have a second hand toshiba satellite pro A300 laptop, sold for a few euros by the IT dept of spartoo in 2013. The machine worked flawlessly with no hardware or driver maintenance for years. It now is intermittently displaying the "not genuine" message (in french) and giving a black desktop background since a few weeks.

     The phone activation services told us that we are not a microsoft customer, because we do not have a bill from microsoft and there is no sticker on the laptop with a product key. 

     Below is the report given by MGADiag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {FBEE11E5-115A-491A-9116-E3CF7D779ABE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBEE11E5-115A-491A-9116-E3CF7D779ABE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-274218779-1129222401-752802655</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro A300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V4.20   </Version><SMBIOSVersion major="2" minor="4"/><Date>20090105000000.000000+000</Date></BIOS><HWID>804A3107018400F8</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.1.7601.17514

    Nom : Windows(R) 7, Professional edition
    Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID d’activation : 50e329f7-a5fa-46b2-85fd-f224e5da7764
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00371-00178-926-700137-02-1036-7600.0000-1132013
    Identificateur d’installation : 014422141415015744018051591506264635173085712880657345
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
    Clé de produit partielle : 4P2KH
    Statut de la licence : notification
    Raison de la notification : 0xC004F07C.
    Nombre de réinitialisations de Windows restant : 4
    Heure approuvée : 13/08/2016 13:08:31

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQACAAAAAgABAAEAeqh856QIBgxGg6CAYux41lxhrimmsBrsPGQcCIKCRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP T0SQCI TOSQCI00
      HPET TOSQCI TOSQCI00
      BOOT PTLTD $SBFTBL$
      MCFG TOSQCI TOSQCI00
      SLIC TOSQCI TOSQCI00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    TIA for your help.

    Saturday, August 13, 2016 11:21 AM

Answers

  • The installed Product Key will ONLY work when used in conjunction with the Recovery media on a machine which originally shipped with Windows 7 installed - your machine shipped with Vista installed.

    TYou need to reformat and reinstall with genuine media and Key


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 14, 2016 12:10 PM
    Moderator

All replies

  • Please contact Toshiba Support for assistance with OEM Windows issues.

    Carey Frisch

    Saturday, August 13, 2016 7:32 PM
    Moderator
  • The installed Product Key will ONLY work when used in conjunction with the Recovery media on a machine which originally shipped with Windows 7 installed - your machine shipped with Vista installed.

    TYou need to reformat and reinstall with genuine media and Key


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 14, 2016 12:10 PM
    Moderator