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problem to validate office basic 2003 RRS feed

  • Question

  • Hello experts,
    i am using legeal Microsoft office basic 2003 at my work and I installed same to my personal computer at home, unfortunately with the same license key. Home computer worked normally however the business one next morning came up with a message that office is not genuine.
    I read a few articles and decided to remove the software from the personal computer so to be able and work at the office without problems.
    although i removed it as always ( windows xp-add/remove programs) the business computer could not be validated and after some days all related programs (outlook,word etc) have a bar on the top '' this copy of office is not genuine......''
    I also installed relevant plug-in for Mozilla firefox but problem still exists.

    I would be grateful if somebody could help me on that !
    thank you in advance for your efforts.
    Thursday, October 15, 2009 1:38 PM

Answers

  • Hello AngusKing6 ,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


      

      The Microsoft Office Professional Edition 2003 is Non-Genuine.  There is a Volume License Key (that belonged to a software company in the US) that was leaked to the internet a long time ago and is the most widely pirated Office key, to date.  It's so common that the 114 error you see in the Diagnostic Report is specific to that single key. Your copy of Office is currently using that 114 VLK non-genuine key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:23 PM
    Thursday, October 15, 2009 8:23 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Thursday, October 15, 2009 1:43 PM
  • Dear Carey,
    first of all thank you very much for your swift response.
    I herewith provide you the results of the diagnostic tool

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9C2E3959-966C-4EB5-B07A-8C79AAB1F210}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C2E3959-966C-4EB5-B07A-8C79AAB1F210}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-11701799-694784948-1723306564</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex 170L                </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20050121000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D8C83AE70184806D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex 170L</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57254</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B211:Dell Inc|1B211:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    Thursday, October 15, 2009 1:58 PM
  • Hello AngusKing6 ,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


      

      The Microsoft Office Professional Edition 2003 is Non-Genuine.  There is a Volume License Key (that belonged to a software company in the US) that was leaked to the internet a long time ago and is the most widely pirated Office key, to date.  It's so common that the 114 error you see in the Diagnostic Report is specific to that single key. Your copy of Office is currently using that 114 VLK non-genuine key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:23 PM
    Thursday, October 15, 2009 8:23 PM
  • Dear Darin,
    thank you very much for info provided above, however nothing happened as assumed by you.
    Meantime, i am thinking to replace the problematic license key with another I already use on another computer and
    actually is useless on that workstation.

    do you think this will work?
    Friday, October 16, 2009 9:42 AM
  • Dear Darin,
    thank you very much for info provided above, however nothing happened as assumed by you.
    Meantime, i am thinking to replace the problematic license key with another I already use on another computer and
    actually is useless on that workstation.

    do you think this will work?

    Darin,
    already tried it with no luck.. it says that key is not valid...
    do you think it will resolve the issue if I reinstall office?

    My only hesitation is that I have thousands of emails that need to be backed up as well as I have to involve people from overseas
    to set up the exchange server's settings.

    The whole situation became a big headache to me and if I knew the consequences i would never do it.
    Friday, October 16, 2009 11:33 AM
  • Hello kmanias,

    Reinstalling Office but using nongenuine Product Keys will not correct the issue with having nongenuine software installed.

    Depending upon if you qualify, Microsoft will sell you discounted copies of Office or give you a complimentary copy of Office.  Please read the FAQ for the Genuine Office Offer here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If you find that you do not qualify for the Genuine Office Offer, please purchase Genuine Office from a trusted online or local retailer.  Be vey careful about shopping on unknown websites and auction sites, as a very large percentage of software sold on such sites is counterfeit.

    Regarding the installation of Office on your home computer causing the business installation to become nongenune, that is not the case.  The business installation was nongenuine before you installed Office at home, it was just a coincidence, as Microsoft is currently deploying a new version of Office Genuine Advantage that gets sent out thru Windows Update.  The old one was not, so you probably did not have the new OGA it until you ran Windows Updates recently.




    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 16, 2009 1:21 PM
  • Hi Dan,
    that's a more convincing explanation rather than talking about smart neighbors.
    I could really get rid off this case but that ''coincidence'' meaning not genuine message appeared on first (business)boot after
    having it installed at home!
    Friday, October 16, 2009 4:36 PM