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I have received a certified letter and my system has black screened, yet I have a valid genuine copy of Vista RRS feed

  • Question

  • I have a valid genuine copy of windows vista, received directly from Microsoft as part of the Partners Action Pack and I received a black screen after the ususl Vista loading progress bars.  I hear the opening wav and the screen is black the monitor power save message.

     

    The following are the WGA diagnostics results:

     

    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8860248b-a7a0-4e92-b58d-c309170321a8</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-CMM8R</PKey><PID>89576-021-1020022-71654</PID><PIDType>5</PIDType><SID>S-1-5-21-1187437231-2075387722-873945862</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date></BIOS><HWID>A05A3307018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Financial Services</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>30DA0AEE7CACF0A</Val><Hash>vRcqxFuzuHlwT/6pKUTZSZDftUQ=</Hash><Pid>81605-901-9505234-65060</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Also the validation gives me the all clear and Thank You for Validating your copy of Windows Vista. 

     

    There was an update last night and I restored the system to yesterday but I want this resolved if it is a validation issue.

    Can you let me know what is going on? 

    Thanks

    Daniel

    Friday, June 15, 2007 2:08 AM

Answers