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  • Question

  • i have a problem, and i dont know what to do next, i have a link to the picture where i am stuck, pls help
    link is [IMG]http://i50.tinypic.com/34dla48.jpg[/IMG]   plss help
    thx
    bye
    Friday, December 18, 2009 3:31 PM

Answers

  • Hello Fortwind,

    You mentioned the word "plug-in".   "Plug-ins" usually refer to Firefox (Internet Explorer uses ActiveX controls).  If you are using Firefox try following steps.

    1) Click the "Tools" dropdown menu and select "Add-ons"
    2) Click "Plugins" and look for "Windows Genuine Advantage" and "Office Genuine Advantage"

    -If you do not find those two plug-ins listed, then the Plugins are not installed (you may have downloaded the pugins, but didn't install them)

    -If you do find those two plug-ins listed, click on one of them, you will see a button titled either "Disable" or "Enable".  Click the button till it reads "Disable".  (do this for both the plug-ins).

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, December 21, 2009 8:43 PM
    • Marked as answer by Darin Smith MS Wednesday, December 23, 2009 6:41 PM
    Monday, December 21, 2009 8:43 PM

All replies

  • Friday, December 18, 2009 3:37 PM
    Moderator
  • do i have to install for office too or only for windows?
    Failed Microsoft Genuine Advantage plug-ins are installed and loaded
    Failed Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers
    i failed at these two only
    Friday, December 18, 2009 4:06 PM
  • Hello Fortwind,

      If something 'Failed' then the webpage would give you information on how to fix the problem. Did you follow that information?  If so, did it work? If it did not work, did you get any error? if so, what were the errors?

      More information is needed.

    Thank you,
    Darin MS
    Friday, December 18, 2009 9:02 PM
  • Microsoft Genuine Advantage plug-ins are installed and loaded
    here say installed and loaded, so i did install, but what loaded means, what do i have to load or what?
    second
    Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers i failed at these two only
    i dont know how to connect
    i am not "proffesional in computer and internet" sorry
    thank you
    bye
    Friday, December 18, 2009 11:09 PM
  • Hello Fortwind,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be pritned on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 21, 2009 1:37 PM
  • Hello Fortwind,

    You mentioned the word "plug-in".   "Plug-ins" usually refer to Firefox (Internet Explorer uses ActiveX controls).  If you are using Firefox try following steps.

    1) Click the "Tools" dropdown menu and select "Add-ons"
    2) Click "Plugins" and look for "Windows Genuine Advantage" and "Office Genuine Advantage"

    -If you do not find those two plug-ins listed, then the Plugins are not installed (you may have downloaded the pugins, but didn't install them)

    -If you do find those two plug-ins listed, click on one of them, you will see a button titled either "Disable" or "Enable".  Click the button till it reads "Disable".  (do this for both the plug-ins).

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, December 21, 2009 8:43 PM
    • Marked as answer by Darin Smith MS Wednesday, December 23, 2009 6:41 PM
    Monday, December 21, 2009 8:43 PM

  •   Windows Genuine Advantage    Enabled

      Office Genuine Advantage         Enabled 



    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed Plug-ins enabled
    Passed Microsoft Genuine Advantage plug-ins are installed and loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Failed Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers
    Wednesday, June 16, 2010 4:06 PM
  • PLEASE repost in a NEW thread - not one that's marked as Answered!

    Inlude there your MGADiag report - see the Announcements and Stickies on the forum Index page for details.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 16, 2010 5:11 PM
    Moderator