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Windows Live Onecare Subscription RRS feed

  • Question

  • Hey guys,

    I recentally had to reinstall my OS because of issues on it. Anyway i used windows One Care on the computer and when i reinstalled it i had to format the drive. I reinstalled it on the new OS but it doesnt recognize that my ID is connected to Onecare. I wanted to know how i can get the subscription back on the computer without having to resubscribe it and waste a subscription.
    Sunday, March 29, 2009 5:37 PM

Answers

All replies

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, March 29, 2009 5:41 PM
    Moderator
  • ok... how can i check to see wat name livecare is subscribed under on an already subscribed comp? I used 2 of three subscriptions tht i bought and i have onecare running nicely on my other comp... how can i find out wat name its subsscribed under?
    Sunday, March 29, 2009 5:44 PM
  • nvrmd i found it
    Sunday, March 29, 2009 5:45 PM
  • nvrmd i found it

    Excellent. Glad to read it. I actually snipped out that part of my pasted reply since you hadn't mentioned that it was running on another PC:

     

    "On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with."

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, March 29, 2009 7:31 PM
    Moderator
  • Boy are you in trouble.  I contacted support to discontinue automatic renewal and they canceled my subscription.   Now there is no number to call to try to straighten this out.  Onecare deletes all help but it doesn't delete its file and it won't protect my computers.  ONECARE SUCKS!!!!!
    Friday, April 3, 2009 9:32 PM
  • Sometimes mistakes are made and sometimes there is miscommunication. Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, April 3, 2009 11:15 PM
    Moderator