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I received a message that my Office 2007 is not genuine. I have the original dics copies, and also a copy and key from the repariman who reinstalled everything after my computer crashed recently. Which one should I use, and will I loose everything I hav RRS feed

  • Question

  • I have Office 7 Enterprise on my computer and I get a message that it is not genuine.  Can I enter the correct product key somewhere so I will not loose all my information in Outlook?

    Or do I have to uninstall and reinstall my program>  If I do that will I not loose the past records I have in Windows Outlook?

    Thursday, May 13, 2010 3:43 AM

Answers

  • Hello pkseay,

    Wouldn't this be the perfect time to learn how to backup your Office data and settings?  Have a look here:  http://www.slipstick.com/config/backup.asp

    There is a procedure that changes product keys for Office products, but it is only intended to work under limited cirucmstances.  Please refer to this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456?p=1

    Before you try it, please follow these instructions:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 13, 2010 4:02 PM

All replies

  • Hello pkseay,

    Wouldn't this be the perfect time to learn how to backup your Office data and settings?  Have a look here:  http://www.slipstick.com/config/backup.asp

    There is a procedure that changes product keys for Office products, but it is only intended to work under limited cirucmstances.  Please refer to this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456?p=1

    Before you try it, please follow these instructions:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 13, 2010 4:02 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, May 18, 2010 6:35 PM