OK so here's some more info.
I've uninstalled CRM 4 Outlook client completely and removed all traces of CRM including the old CRM 3 address book provider. Then installed CRM 4 with Rollup 7.
The users settings for the Address Book are Contacts: Match all contacts in CRM and Other Items:Match all items in CRM. But the CRM Contacts are empty in the address book!
When we click "send to" in office we get 5 crashes from office, below are the details from the application log.
Here's hoping you guys can help.
Event Type: Error
Event Source: C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
Event Category: None
Event ID: 5000
Date: 11/02/2010
Time: 15:30:46
User: N/A
Computer: TRD-D-031605
Description:
The description for Event ID ( 5000 ) in Source ( C:\Program
Files\Microsoft Office\OFFICE11\EXCEL.EXE ) cannot be found. The local
computer may not have the necessary registry information or message DLL
files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for details. The following information is part of the event:
crmunmanaged, 4.0.7333.2138, excel.exe, 270,
c__bt_13487_src_application_outlook_abprovider_cobjectcontainer.cpp,
NIL, NIL, NIL, NIL, NIL, NIL.
EventType : crmunmanaged P1 : 4.0.7333.2138 P2 : excel.exe
P3 : 270
P4 : c__bt_13487_src_application_outlook_abprovider_cobjectcontainer.cpp
Event Type: Error
Event Source: C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
Event Category: None
Event ID: 5000
Date: 11/02/2010
Time: 15:30:49
User: N/A
Computer: TRD-D-031605
Description:
The description for Event ID ( 5000 ) in Source ( C:\Program
Files\Microsoft Office\OFFICE11\EXCEL.EXE ) cannot be found. The local
computer may not have the necessary registry information or message DLL
files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for details. The following information is part of the event:
crmunmanaged, 4.0.7333.2138, excel.exe, 270,
c__bt_13487_src_application_outlook_abprovider_cobjectcontainer.cpp,
NIL, NIL, NIL, NIL, NIL, NIL.
Event Type: Error
Event Source: C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
Event Category: None
Event ID: 5000
Date: 11/02/2010
Time: 15:31:03
User: N/A
Computer: TRD-D-031605
Description:
The description for Event ID ( 5000 ) in Source ( C:\Program
Files\Microsoft Office\OFFICE11\EXCEL.EXE ) cannot be found. The local
computer may not have the necessary registry information or message DLL
files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for details. The following information is part of the event:
crmunmanaged, 4.0.7333.2138, excel.exe, 29,
c__bt_13487_src_application_outlook_abprovider_cablogon.cpp, NIL, NIL,
NIL, NIL, NIL, NIL.
Event Type: Error
Event Source: C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
Event Category: None
Event ID: 5000
Date: 11/02/2010
Time: 15:31:19
User: N/A
Computer: TRD-D-031605
Description:
The description for Event ID ( 5000 ) in Source ( C:\Program
Files\Microsoft Office\OFFICE11\EXCEL.EXE ) cannot be found. The local
computer may not have the necessary registry information or message DLL
files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for details. The following information is part of the event:
crmunmanaged, 4.0.7333.2138, excel.exe, 78,
c__bt_13487_src_application_outlook_abprovider_cabprovider.cpp, NIL,
NIL, NIL, NIL, NIL, NIL.
And finally
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 11/02/2010
Time: 15:31:37
User: N/A
Computer: TRD-D-031605
Description:
Faulting application excel.exe, version 11.0.8316.0, stamp 4ace3b8f,
faulting module crmabp32.dll, version 4.0.7333.2138, stamp 4adad759,
debug? 0, fault address 0x0002a732.
@_Simon_Jackson http://www.simonjackson.info/
MBCS MCBMSS MCBMSP MCSD MCDBA MCAD MCSA
