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I bought a new system from ZT International with Viata Home Premimum and was rejected RRS feed

  • Question

  • I purchased the ZT system and it was delivered on 7/1/2008.  I went to their page and clicked on the Redeem Now button and went to your web site and it loaded the Genuine Microsoft package ran and then took me to a page that said if you are directed here you do not qualify. I called ZT and they said to run the diagnostic again and then post the results on this forum. How do I run the disgnostic again - the Redeem Now button will not work, it just blinks the page and doesn't do anything.

    Thursday, July 3, 2008 7:19 PM

Answers

  • Actually the ZT folks kind of helped me though this. They cleared a setting on the PC and then we worked though clicking on the correct link - they had been telling me to click on the wrong link on their page, but I found another link and tried and it took me ot the correct page to get authroized.

     

    Thursday, July 3, 2008 8:16 PM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, July 3, 2008 8:00 PM
    Moderator
  • Actually the ZT folks kind of helped me though this. They cleared a setting on the PC and then we worked though clicking on the correct link - they had been telling me to click on the wrong link on their page, but I found another link and tried and it took me ot the correct page to get authroized.

     

    Thursday, July 3, 2008 8:16 PM