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Can not Validate Windows Vista When Trying to Download Vista Update RRS feed

  • Question

  •  

    My PC freezes when I try to validate Windows Vista while trying to download the following Vista update (UPDATE FOR WINDOWS VISTA (KB933824)).

     

    I am able to validate through Windows Update etc., but not to get this update.

     

    Any idea what is wrong?

     

    David

    Monday, April 16, 2007 9:22 PM

Answers

  • It looks like you're validated already so there must be a problem somewhere else.  Would you contact Product Support Services and ask that they send you the update in some other way?  They might be able to e-mail you the file to download.  Thanks!
    Monday, April 16, 2007 11:31 PM

All replies

  • Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

    Thank you!

    Monday, April 16, 2007 10:31 PM
  •  

    Hi:

     

    I hope I copied the results of the WGA diagnostics tool correctly.

     

    Any idea why I can't validate for this update

     

     

     

     

     

    David

     

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-3T9WF-XVPQ6-MKV3J
    Windows Product Key Hash: y4jkjslgI6MezlI/cjEPoN+DEYY=
    Windows Product ID: 89580-433-1219404-71105
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: f4646560-3bab-434e-b8e3-9962099d011f
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f4646560-3bab-434e-b8e3-9962099d011f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-MKV3J</PKey><PID>89580-433-1219404-71105</PID><PIDType>5</PIDType><SID>S-1-5-21-3860286504-2939182346-3678153754</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2674.2007.0315.1546</Version><SMBIOSVersion major="2" minor="4"/><Date>20070315000000.000000+000</Date></BIOS><HWID>EF303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>CFDAC0FAB83DF3</Val><Hash>2Ff6/XHh9laaNpTgyoi2Yumndp0=</Hash><Pid>70145-761-0731881-57217</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, April 16, 2007 11:02 PM
  • It looks like you're validated already so there must be a problem somewhere else.  Would you contact Product Support Services and ask that they send you the update in some other way?  They might be able to e-mail you the file to download.  Thanks!
    Monday, April 16, 2007 11:31 PM