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    When I turned on my PC today I got a Red Alert on Live One Care.I followed the repair instructions all the way to re-installing the program.Yet I still have the Red Alert.What is causing this and am I the only one?

    Tuesday, November 11, 2008 9:45 PM

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    Hello Robert, what is the recommended action to take when you open One Care?

    Tuesday, November 11, 2008 10:15 PM
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    Well I first re-started my PC.Then went to run an typed incmd and made sure winnss was set to run automatically, then tried to download MSXML 3 SP5,which was no help. Then I went to uninstall it then reinstalled Live One Care.All to no avail. I am still trying to find a solution.My subscription does not expire 'till 23 May 09.Do you have another solution?

    Tuesday, November 11, 2008 11:06 PM
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    Robert, I can't help unless I know the reason for the "At Risk" status in One Care.

    Tuesday, November 11, 2008 11:15 PM
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    Check your PC date and time. If it is incorrect, fix it and reboot.

    If OneCare remains in red status and you don't know why, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, November 12, 2008 1:03 AM
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