Vista suddenly now invalid???? Gateway not helpful

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  Additional info... I tried the system restore...
  
  There were 3 options... One on the 15th and one on the 12th both related to automatic updates...  and one on the 11th... a system restore checkpoint...
  
  I did the one on the 12th as I believe this issue coincided with the update on the 15th.  Unfortunately, it did not fix the problem..
  
  I guess I will try the one on the 11th?
  
  Thanks,
  
  Javaslinger
  

  Friday, January 16, 2009 6:58 PM
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  I tried an earlier restore point and still it says it is invalid... It also pops up that I may be a victim of software counterfeiting....
  
  Here is the MGAT file after the restore...
  
  I am very concerned now after the failure of the system restores... Please help.
  
  Ken
  
  Diagnostic Report (1.7.0110.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Online Validation Code: 0xc004c533
  Cached Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
  Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
  Windows Product ID: 89583-OEM-7332157-00141
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {08C0F9D7-50EE-4264-AAB6-7375C6764194}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.080917-1612
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{08C0F9D7-50EE-4264-AAB6-7375C6764194}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89583-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1052337048-2713767594-644460314</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7811FX       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.05.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20080710000000.000000+000</Date></BIOS><HWID>7B313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3195CD2285E3F71</Val><Hash>6kjwSsqZVM5h123ISf1LGS6pX2o=</Hash><Pid>81599-952-1006867-65687</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89583-00146-321-500141-02-1033-6001.0000-2342008
  Installation ID: 002735937836188384995245719282885253325170842865206012
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: DR9M6
  License Status: Notification
  Notification Reason: 0xC004F02A.
  
  HWID Data-->
  HWID Hash Current: NgAAAAEAAQABAAEAAwACAAAAAwABAAEA6GEk9AIAXHRq6AgfIgHAZfL0aBRwpqa6soCsVkbK
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            PTLTD              APIC 
    FACP            INTEL         CRESTLNE
    HPET            INTEL         CRESTLNE
    BOOT            PTLTD         $SBFTBL$
    MCFG            INTEL         CRESTLNE
    SLIC            GATEWA        SYSTEM 
    SSDT            PmRef        CpuPm
  
  
  
  

  Friday, January 16, 2009 7:13 PM
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  Javaslinger,
  
  The error code you are seeing is for an "Unknown error" for Windows Vista validation.  This is especially strange because you are running on what looks like a legitimate OEM machine, which should not have validation issues.  It may be possible that your OEM license somehow got into a bad state.
  
  Here is what we can do to help.
  
  Please collect the MgaDiag logs cab file from following location

   

  C:\MGADiagToolOutput
  

  
  and send it to  

  This will help us in our investigation and efforts to provide you a solution.

   

  Thanks

   

  Peter

  ---

  Windows Genuine Advantage PM

  • Edited by Stephen Holm Saturday, January 17, 2009 12:55 AM Removed email.

  Friday, January 16, 2009 10:16 PM
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  Hello Javaslinger,
  
  First I would recommend purchasing an external hard drive and backup all of your files. This would prevent any catastrophic problems in case you would be actually forced to perform a system restoration. This is a great practice and USB external hard drives are relatively inexpensive.  Next should you need further reassurance you can always use DVD's for a secondary backup in conjunction with your external hard drive.  
  
  
  

  Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:

   

  KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation

   

  http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 

   

  If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

   

  ----------------------------------------------------------------------------------------

  Step set #1

   

  1) Open Internet Explorer

  2) A Browser will open, type: %windir%\system32 into the address field

  3) Find the file cmd.exe

  4) Right Click on the cmd.exe and select Run as Administrator

  5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  6) Hit the Enter key

  7) Reboot 2 times

   

  -------------------------------------------------------------------------------------

  Step set #2

   

  1) Open Internet Browser

  2) Type %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select Run as Administrator

  5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type net start slsvc

  10) Reboot Twice

  11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

  From the Desktop:

  a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

  
  b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

  Also you may reference the following site for various Telephone Activation Centers:

  http://support.microsoft.com/kb/326851

  Thank you for visiting the Genuine Advantage forum.
  
  
  Stephen

  ---

  Stephen Holm

  • Marked as answer by Stephen Holm Saturday, January 17, 2009 1:07 AM

  Saturday, January 17, 2009 1:07 AM