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CRM 2011 on SBS 2008 RRS feed

  • Question

  • I am installing CRM 2011 on Small Business Server 2008 but it will not accept the sever version product key and only accepts the workgroup key.

    Is this by design on SBS 2008? If not how do I fix it.

    Wednesday, August 10, 2011 5:37 PM

Answers

  • Well I got the problem corrected.

    Turns out it was the product key with a couple letters switched around.

    I had verified it more than a couple times and had it written down in 6 places that way.

    So was it me or MS I don't know...

    • Marked as answer by WebsPlus Wednesday, August 24, 2011 11:47 PM
    Wednesday, August 24, 2011 11:47 PM

All replies

  • Hi,

    Make sure that your SBS version exsist in the operating system requirements list:

    Supported Operating Systems: Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Service Pack 2, Windows Small Business Server 2008 Premium, Windows Small Business Server 2008 Standard , Windows Web Server 2008 R2


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
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    Wednesday, August 10, 2011 5:58 PM
  • Small Business Server 2008 Standard (on the list) and SQL Server 2008 R2
    Wednesday, August 10, 2011 6:11 PM
  • Hi,

    I would suggest you enter Dynamics CRM 2011 server trial keys to just verify if it is accepting keys other than Workgroup edition and your CRM 2011 key is not invalid.

    Microsoft Dynamics CRM 2011 Server Trial Key: (http://community.dynamics.com/product/crm/crmtechnical/b/crmfranklee/archive/2011/02/23/microsoft-dynamics-crm-2011-downloads-and-trial-product-keys.aspx

    MQM2H-JYYRB-RRD6J-8WBBC-CVBD3


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
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    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Wednesday, August 10, 2011 6:16 PM
  • I tried that as well and it would not accept it
    Wednesday, August 10, 2011 6:19 PM
  • Hi,

    Just a suggestion try workgroup edition trial keys (H84KC-JH8DF-7PDYK-TXBXR-2RMMT ) and verify if it is working.

    Updated Notes: If it does not work either then i would suggest you to install SBS 2008 Service Pack 2.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
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    • Edited by Jehanzeb.Javeed Wednesday, August 10, 2011 6:27 PM Added Updated Notes
    • Proposed as answer by Jehanzeb.Javeed Wednesday, August 10, 2011 10:11 PM
    Wednesday, August 10, 2011 6:23 PM
  • Ok. that took a delay as I finished with an update install and reboot.

    If I try and do a change product key to (H84KC-JH8DF-7PDYK-TXBXR-2RMMT ) it says it is not compatible with the product version installed.

    Wednesday, August 10, 2011 6:51 PM
  • Well this little problem has me caught in a jam.

     

    We had CRM 4.0 on Premise at a MS Partner provider and they provided a SQL backup which I have in SQL now.

    Then when I go to import organization and try to bring it into CRM 2011 it fails on the number of users in CRM so until I get the correct product key entered I can't get CRM 2011 in place.

     

    Everything I have found searching says there is no safe way to delete users from the database directly. (most are disabled or the Providers System Admins)

    Wednesday, August 10, 2011 10:04 PM
  • Hi,

    Make direct changes into the database is not recommended and could make system unstable, i would suggest you the following solution:

    1. Go to CRM Deployment manager

    2. Click on Change product Key and enter CRM 2011 Trial Version key

    3. Import CRM 4.0 Database

    4. Disable users unless you reach your license limmit

    5.  Go to CRM Deployment manager

    6. Click on Change product Key and enter your licensed CRM 2011 key


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Wednesday, August 10, 2011 10:11 PM
    Wednesday, August 10, 2011 10:11 PM
  • It won't accept a trial key of the 3 different ones I found listed to try.
    Wednesday, August 10, 2011 10:14 PM
  • Hi,

    You have to Uninstall CRM and install with trial keys, import CRM 4.0 database, disable users and change Product Keys to company licensed keys. CRM stores users informaiton into the MSCRM_Config database table SystemUser since you are importing the CRM 4.0 organization database in this you can not disable user even from the database.

    If during import organization wizard, if wizard is showing User Mapping screen then choose Select Custom Mapping Options, then select Manual Map Users and do not map users more then availale in your license. (the users that will not be mapped will be disabled in CRM system and the assigned data to them will be also disabled)


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
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    Wednesday, August 10, 2011 10:25 PM
  • I did the uninstall, then reinstall this morning and tried the various trial keys and it would not take any of them except the workgroup key I have.

     

    I can try an import with only 5 users mapped as the workgroup is a 5 CAL key.

    Wednesday, August 10, 2011 10:40 PM
  • Import with mapping only 5 users still fails the import for exceeding users quota.
    Wednesday, August 10, 2011 11:31 PM
  • Hi,

    In this case i would suggest you to contact your CRM 4.0 partner to give database backup again after disabling the users.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Wednesday, August 10, 2011 11:36 PM
    Wednesday, August 10, 2011 11:36 PM
  • I would like to figure out why I can't use the server product key to put an end to this and future problems.

    Thursday, August 11, 2011 3:53 PM
  • I've looked through several documents and can not find a specific reference but I suspect that the Small Business Server supports only the Workgroup license.  The expert on SBS and CRM is Larry Lentz.  You can contact him on twitter and ask him to review and respond to this thread.  Chances are that he'll be able to help.

    https://twitter.com/#!/crmlarry


    Regards, Donna

    Thursday, August 18, 2011 3:22 AM
  • Well I got the problem corrected.

    Turns out it was the product key with a couple letters switched around.

    I had verified it more than a couple times and had it written down in 6 places that way.

    So was it me or MS I don't know...

    • Marked as answer by WebsPlus Wednesday, August 24, 2011 11:47 PM
    Wednesday, August 24, 2011 11:47 PM
  • Hi,

    I think i have mentioned regarding the Key verification, hope that if you find my replies useful then Mark as Answer.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Thursday, August 25, 2011 6:14 AM