none
Been running Windows 7 for years, all of a sudden, I'm being told it's not a genuine copy RRS feed

  • Question

  • Had my laptop running same version of W7 for years. It's an official copy from Microsoft direct. Yesterday a load of updates installed and today I'm getting the 'it needs to be validated' box - when I do, it's not accepted. Here is the log:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XPV9Q-BMFVX-VR6T7
    Windows Product Key Hash: WwtpiU22ATt5jAQEnsyRvtmHMhU=
    Windows Product ID: 00371-177-6182396-85044
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {07252168-7BF7-42E3-8523-D96C13FDB838}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07252168-7BF7-42E3-8523-D96C13FDB838}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VR6T7</PKey><PID>00371-177-6182396-85044</PID><PIDType>5</PIDType><SID>S-1-5-21-143365349-2080781676-2139757605</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 7520     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.33</Version><SMBIOSVersion major="2" minor="4"/><Date>20080506000000.000000+000</Date></BIOS><HWID>920F0C00018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5DF407AC1E0734</Val><Hash>l8aU/37e2FiCnpHqhsjUcFM2PIY=</Hash><Pid>81602-922-0770687-68985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-618239-00-1033-7600.0000-2792010
    Installation ID: 018740575142195270205766129343374926194301194553667570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VR6T7
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/12/2014 20:33:13

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:11:2014 08:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAAABQABAAEAAAABAAAAAwABAAEAeqhA93aZmGAUMjyylljO4aCu5Fx4MxBmKpZ4qg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP67-M
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            Nvidia        NVDAACPI
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW

    Thanks in advance for any help.

    Thursday, December 11, 2014 8:41 PM

Answers

All replies

  • Same thing happened to me today after a Microsoft update.  Win 7 Professional purchased by me for my ASROCK Z77 MB by me personally with the shiny seal and all. Microsoft stuff is crap. If they had a Photoshop for Ubunto to Red Hat or whatever I would ditch it ASAP.  Windows is beast for S/W developers like myself. 

    How many other victims of the last push are out there. 

    Thursday, December 11, 2014 9:34 PM
  • Same here. Win 7 Home Pre


    • Edited by MrMi Thursday, December 11, 2014 9:52 PM
    Thursday, December 11, 2014 9:50 PM
  • I feel the same way after yesterday. Chasing and targeting your customers for someones "counterfeiting" is ridiculous. Go after the pirates themselves! Why in late 2014 is a company STILL charging $149.99 for an operating system?!! Why not just charge $29.99 for it? That in itself eliminates the potential for pirating. I'm moving to OSX soon and Android is coming along nicely. I'm getting so fed up with Windows because it is such a target for malware then Microsoft has the audacity to make one re activate the software after reformatting? Come on Microsoft, get real! Leave Windows 7 users alone and spend all your time and money making Win 10 better!
    Thursday, December 11, 2014 10:24 PM
  • MS have since changed their advice on  this patch...

    See the notes in http://support.microsoft.com/kb/3004394
    - it is not advised to uninstall the update if already installed as it may
    cause other issues.

    MS have since
    released a new patch designed to resolve the issues caused bythe failed patch..

    http://support.microsoft.com/kb/3024777


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 12, 2014 7:18 AM
    Moderator
  • Oh dear, I already uninstalled it after reading the response to other problems. Too impatient! Anyway, uninstalling it has had no effect, I still get the 'needs validating' box back up after start up. I've tried downloading the other patch mentioned that uninstalls it & run that but nothing happens beyond the 'allow the programme to make changes box' after double clicking. Presumably nothing happens since the original update is not there. Not sure what to do now?
    Friday, December 12, 2014 9:31 AM
  • UPDATE: I restored my computer to the pre-deletion of KB3004394 & ran the fix suggested above and I can at least so far check for updates successfully and no request validation box has popped up so far. Unfortunately, I can't confirm by attempting to validate as I accidentally hit 'block' in the browser & can't work out how to reverse that! Anyway, I think the fact that I can check for updates indicates all seems to be fixed...for the moment anyway. Thanks very much for your help.
    Friday, December 12, 2014 10:10 AM
  • Firefox and WGA don't get on too well anyhow - try using Internet Explorer instead for validation www.microsoft.com/genuine/validate

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 12, 2014 12:40 PM
    Moderator