Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Existing account RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I have a paid up Live onecare account.  Just purchased a new computer and attempted to transfer the security account.  My account info does not show that I am paid thru 9-09.  Did I do something wrong?

    Friday, September 19, 2008 12:11 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Richard, I'm not sure of what you mean by "attempted to transfer the security account". I'm guessing you installed One Care on a new computer and have not activated it. To activate One Care on the new computer open One Care, select "Subscribe" and when asked to enter a Live ID use the Live ID and password associated with your One Care subscription. Your subscription status will be recognized and One Care will activate. If I have misunderstood your concerns please post back.

    Friday, September 19, 2008 2:05 PM
    Moderator