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Email Routing Issue getting error ever minute Event ID: 27938 RRS feed

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    Hi,

    We Have CRM 2011 server with Roll up 3 and Email router on x64 Application Server, Windows 2008 R2 

    Exchange server 2007 on Another Machine.

    We have not configured forward mailbox.

    All tests on the email router complete without any problems. (incoming Outgoing test Successfully) 

    But we are unable to send - receive emails and every minute we get errors on the email router from 'MSCRMEmail' with Event ID 27938. 

    #27938 - An error occurred while checking for e-mail messages to process in mailbox Abc@mycompany.com. System.Xml.XmlException: '?', hexadecimal value 0xFFFF, is an invalid character. Line 115, position 13529.

       at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

       at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)

       at System.Xml.XmlTextReaderImpl.FinishPartialValue()

       at System.Xml.XmlTextReaderImpl.get_Value()

       at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

       at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

       at System.Xml.XmlDocument.Load(XmlReader reader)

       at Microsoft.Crm.SharedUtil.CreateXmlDocument(String xml)

       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.SubmitXmlCommand(HttpWebRequest httpWebRequest, String body)

       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.RetrieveMessage(ServiceLogger serviceLogger)

       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal()

       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage()

       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

    Event Xml:

    <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='MSCRMEmail'/><EventID Qualifiers='0'>27938</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2011-08-10T14:50:16.000000000Z'/><EventRecordID>125320</EventRecordID><Channel>Application</Channel><Computer>xyx-.mycompany.com</Computer><Security/></System><EventData><Data>#27938 - An error occurred while checking for e-mail messages to process in mailbox abc@mycompany.com. System.Xml.XmlException: '?', hexadecimal value 0xFFFF, is an invalid character. Line 115, position 13529.

       at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

       at System.Xml.XmlTextReaderImpl.ParseText(Int32&amp; startPos, Int32&amp; endPos, Int32&amp; outOrChars)

       at System.Xml.XmlTextReaderImpl.FinishPartialValue()

       at System.Xml.XmlTextReaderImpl.get_Value()

       at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

       at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

       at System.Xml.XmlDocument.Load(XmlReader reader)

       at Microsoft.Crm.SharedUtil.CreateXmlDocument(String xml)

       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.SubmitXmlCommand(HttpWebRequest httpWebRequest, String body)

       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.RetrieveMessage(ServiceLogger serviceLogger)

       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal()

       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage()

       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()</Data></EventData></Event>

     

    Any help would be massively appreciated as this is causing me some huge problems.

    Regards

    Friday, August 12, 2011 2:23 PM

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