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  • Question

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    The on-line support person I just talked to told me that Live OneCare Backups are only done when a person actively executes the backup. I accepted what he said until I read that one can set up "automatic" backups at a specific time and day during a week. I have a laptop that I normally turn off when it's not in use. It seems to me to have an automatic backup execute, the laptop needs to be on and plugged into the network since I save my files on a centralized server. What if my computer goes into sleep mode or hibernate mode when it is time to do the backup. Will it wake up to do the backup? If not, when will the scheduled backup take place if the computer was not available when it was scheduled?
    Monday, March 3, 2008 5:14 AM

Answers

  • The support person was wrong.

    If the PC is off or asleep, it won't backup. I believe you will get a prompt to perform the backup if it is missed, but it won't happen automatically. OneCare will not wake a PC from hibernation or sleep. A workaround is to configure a task in the Windows Task Scheduler that will wake the PC from sleep shortly before the scheduled backup time. Upon completion, as long as the PC is set to sleep after x time, it will go back to sleep. Note, I don't know what tasks will wake a PC...

    -steve

     

    Monday, March 10, 2008 12:43 AM
    Moderator

All replies

  • The support person was wrong.

    If the PC is off or asleep, it won't backup. I believe you will get a prompt to perform the backup if it is missed, but it won't happen automatically. OneCare will not wake a PC from hibernation or sleep. A workaround is to configure a task in the Windows Task Scheduler that will wake the PC from sleep shortly before the scheduled backup time. Upon completion, as long as the PC is set to sleep after x time, it will go back to sleep. Note, I don't know what tasks will wake a PC...

    -steve

     

    Monday, March 10, 2008 12:43 AM
    Moderator
  • My problem seems to be the exact opposite.  I have one PC an old 1000 mhz and a pentitum 4 2gig memory.  After running tuneup neither pc will power down to hybernate or go into Standby.

     

    The old p3 1000mhz pentium will go into standyby, but I can still hear the fan running; I am not sure if the disk is still running or not.

     

    any suggestions.  I have my old pc set to hybernate after 4 hours of inactivity; yet it never hybernates after OneCare finishes its Tuneup.

    TIA

    Satchel

    Friday, March 14, 2008 1:06 PM
  • I assume that the PC *will* hibernate at all other times, just not when Tune-up has run?

    Is it possible that the 4 hours has not elapsed when you are checking on the P3? On a P3, I believe the fan would be the power supply fan, as there usually were no case fans or CPU fan on P3 processors. So, it the PSU is still running, it hasn't dropped into low power state.

    I can't offer any suggestions as Standby and Hibernate are not something I have much experience with. I know that various devices can hinder these modes from kicking in, but it may well be that the dialog for Tune-Up Complete is enough for the system to not drop into standby.

    -steve

     

    Friday, March 14, 2008 1:15 PM
    Moderator
  • Hi SandyGail,

     

    You can do this by turning on your laptop and going into the bios setup/configuration screen. To do this, go to start, the little arrow next to turn off and shutdown, but not the red "turn-off" square in Vista, as that does not truely turn your laptop completely off.

     

    Turn your laptop on.

     

    If you have a toshiba, you may need to use your arrow keys when the toshiba logo to get it to "setup". See your laptop handbook for more information.

    If you have a Dell, IBM, HP or other you should the logo and some keys down the bottom of your display like [Esc] to choose your boot device, [F2] to enter setup, and [F12] to restore, [Del] to enter configuration...

    This will happen very quickly on a laptop, but you can press the Pause/Break key on your laptop keyboard to pause the screen and read the bottom of the display. Use the setup or configuration key to enter it. You may have to do it twice if you have "paused".

     

    Go to advanced or power options. On this screen you may have a Wake up, or power schedule menu. You can set your wake up time to the time when your backup runs. Then the laptop will wake up at the time you specify, to do its backup.

     

    cheers Smile

    Monday, June 9, 2008 5:45 AM