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Create a copy of inbound email as open activity - email message text RRS feed

  • Question

  • Hello,

    We are using Dynamics CRM Online with an on-premises installation of the email router. The setup itself works fine: the emails go out and the inboud emails are being correctly attached to the appropriate contact records. However, we need the inboud emails to show up as open activities so that the sales reps can see them alongside the "scheduled ones". The only way we could reliably accomplish tihs via a single-step workflow that simply creates a new email activitiy and sets its properties to the respective values. Everything works except that we can't figure out how to get the inboud email's message text - using Email Message dynamic variable returns just the subject of the email.

     

    Thanks for your help!

    Sunday, June 12, 2011 3:46 PM

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