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Bought 3 laptops with 7, came with Vista- discs sent for upgrade, now all 3 show not genuine RRS feed

  • Question

  • I have only one laptop with me at the moment, hoping to make some headway with it, then using solution to fix when I can get back to them.

     

    Here is MGADiag.exe--

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {CE65AD4A-B14F-4AD3-A86B-1B2B414531E3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CE65AD4A-B14F-4AD3-A86B-1B2B414531E3}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-463230476-2899652136-3606864452</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090211000000.000000+000</Date></BIOS><HWID>42B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4D9E6B9E28685B2</Val><Hash>HZTuFvhCKz3WzeE1red+oKy0MTY=</Hash><Pid>81602-OEM-6872991-62298</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1002010
    Installation ID: 009196621416381962242673288491722812454891867710538443
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 4
    Trusted time: 12/13/2011 10:12:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 11:17:2011 10:36
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEA6GHKJBjbjmx6f2hBeNo4K2o+hhlQX3JdQP08f0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DELL    M09   
      OSFR   DELL    DELL   
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

     

    Tuesday, December 13, 2011 7:23 PM

Answers

  • "dualdiagnosis" wrote in message news:bd342761-a12d-45af-b024-66a5d6f64129...

    The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.

    So, it looks like we were sent P/N 00WK4.

     

    Free Upgrade disks would have come from a 3rd-party vendor, not from Dell – so it sounds as if Dell misunderstood your order, or you ordered the wrong thing.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 9:35 PM
    Wednesday, December 14, 2011 7:30 PM
    Moderator

All replies

  • What did Dell support say when you asked them?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 13, 2011 7:37 PM
    Answerer
  • "dualdiagnosis" wrote in message news:77e63d66-1cc2-46dd-904a-bdc7ebd6ef15...

    I have only one laptop with me at the moment, hoping to make some headway with it, then using solution to fix when I can get back to them.

     

    Here is MGADiag.exe--

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090211000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

    The BIOS date on this machine is too old to support an OEM_SLP Key for Windows 7 – the COA sticker *should* be for Vista, rather than Win7.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 13, 2011 10:47 PM
    Moderator
  • You are using an invalid copy of Windows 7.  This computer was built in February of 2009, six months before Windows 7 released to manufacturing (July 24, 2009),

    <Date>20090211000000.000000+000</Date>

    OEM SLP copies like yours are only valid if factory installed so your copy comes from a later computer.  You need to restore the copy of Vista that came with your computer, as Noel points out, or purchase a full license copy of Windows 7 and reinstall.  This copy of Windows will not activate because the BIOS flag is for Vista, not Windows 7.  The Dell upgrades were not OEM SLP.  They were OEM System Builder dvds which did not require a BIOS flag to activate. 

    No doubt the same is true of the other two computers that you originally referred to.  If a repair shop is responsible for this invalid copy being on your computer, you need to contact them to correct the problem.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.



    Tuesday, December 13, 2011 11:01 PM
    Answerer
  • What is the specific model number of the Dell PCs?
    Carey Frisch
    Wednesday, December 14, 2011 3:08 AM
    Moderator
  • Thanks for the replies, I knew that this was going to be a very busy week for us and this forum looked like the best place to get started. This info is from 
    "Performance Information and Tools"
    More details about my computer  
     
    
    Component Details Subscore Base score 
    Processor Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz 5.6 3.4 
      Determined by lowest subscore 
     
    Memory (RAM) 4.00 GB 5.6 
    Graphics Mobile Intel(R) 4 Series Express Chipset Family 4.1 
    Gaming graphics 1695 MB Total available graphics memory 3.4 
    Primary hard disk 213GB Free (283GB Total) 5.5 
    Windows 7 Home Premium 
    
    System   
    --------------------------------------------------------------------------------
     
      Manufacturer Dell Inc. 
      Model Studio 1737 
      Total amount of system memory 4.00 GB RAM 
      System type 64-bit operating system 
      Number of processor cores 2 
     
    Storage   
    --------------------------------------------------------------------------------
     
      Total size of hard disk(s) 298 GB 
      Disk partition (C:) 213 GB Free (283 GB Total) 
      Disk partition (D:) 5 GB Free (15 GB Total) 
      Media drive (E:) CD/DVD 
     
    Graphics   
    --------------------------------------------------------------------------------
     
      Display adapter type Mobile Intel(R) 4 Series Express Chipset Family 
      Total available graphics memory 1695 MB 
            Dedicated graphics memory 64 MB 
            Dedicated system memory 0 MB 
            Shared system memory 1631 MB 
      Display adapter driver version 8.15.10.2202 
      Primary monitor resolution 1440x900 
      DirectX version DirectX 10 
     
    Network   
    --------------------------------------------------------------------------------
     
      Network Adapter Intel(R) WiFi Link 5300 AGN 
      Network Adapter Broadcom NetLink (TM) Gigabit Ethernet 
     
    Notes   
    --------------------------------------------------------------------------------
     
      The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits. 
      Caution: Based on the results of the WinSAT Disk assessment, your system drive may have slower response times under some workloads. Performance results will depend on the specific applications used and the amount of memory available. If your experience is satisfactory, no action is needed. 
     
     
    
    
    
     
     
    

    Wednesday, December 14, 2011 5:37 AM
  • "dualdiagnosis" wrote in message news:d20abc4c-bebe-4df8-b0e6-97422f130701...
    Thanks for the replies, I knew that this was going to be a very busy week for us and this forum looked like the best place to get started. This info is from 
    "Performance Information and Tools"
    More details about my computer  
     
    
    Component Details Subscore Base score 
    Processor Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz 5.6 3.4 
      Determined by lowest subscore 
     
    Memory (RAM) 4.00 GB 5.6 
    Graphics Mobile Intel(R) 4 Series Express Chipset Family 4.1 
    Gaming graphics 1695 MB Total available graphics memory 3.4 
    Primary hard disk 213GB Free (283GB Total) 5.5 
    Windows 7 Home Premium 
    
    System   
    --------------------------------------------------------------------------------
     
      Manufacturer Dell Inc. 
      Model Studio 1737 
     
    
    
    
     
     
    

     
     
     
    Unfortunately, that information tells us nothing that we need to know, except to give us a starting-point for discussion.
    I also misread your initial post, so I’ll revise my comments here.
     
    The installation of the ‘upgrade’ here has been done using an OEM_SLP Key – which is NOT an authorised upgrade method.OEM_SLP Keys are only authorised for use on machines on which they are installed by the manufacturer, and which use the appropriate SLIC table.
    If the machines qualified for the early‘free upgrade’ offer of Windows 7, then you should have applied to Dell, and received disks from them, together with appropriate Keys.
    The Free Upgrade disks always use OEM_NSLP Keys – which are ‘System Builder’ Keys.
     
    From where did you acquire these ‘upgrades’??
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 14, 2011 7:07 PM
    Moderator
  • The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.

    So, it looks like we were sent P/N 00WK4.

     

    Wednesday, December 14, 2011 7:23 PM
  • "dualdiagnosis" wrote in message news:bd342761-a12d-45af-b024-66a5d6f64129...

    The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.

    So, it looks like we were sent P/N 00WK4.

     

    Free Upgrade disks would have come from a 3rd-party vendor, not from Dell – so it sounds as if Dell misunderstood your order, or you ordered the wrong thing.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 9:35 PM
    Wednesday, December 14, 2011 7:30 PM
    Moderator
  • See: Request Dell Backup Discs to order the correct discs.
    Carey Frisch
    Thursday, December 15, 2011 12:04 AM
    Moderator
  • Carey, he thought he was ordering the Vista to Windows 7 upgrade disks, not recovery disks.  Of course that opportunity is now long past. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, December 15, 2011 12:09 AM
    Answerer