Answered by:
Bought 3 laptops with 7, came with Vista- discs sent for upgrade, now all 3 show not genuine

Question
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I have only one laptop with me at the moment, hoping to make some headway with it, then using solution to fix when I can get back to them.
Here is MGADiag.exe--
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {CE65AD4A-B14F-4AD3-A86B-1B2B414531E3}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CE65AD4A-B14F-4AD3-A86B-1B2B414531E3}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-463230476-2899652136-3606864452</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090211000000.000000+000</Date></BIOS><HWID>42B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4D9E6B9E28685B2</Val><Hash>HZTuFvhCKz3WzeE1red+oKy0MTY=</Hash><Pid>81602-OEM-6872991-62298</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1002010
Installation ID: 009196621416381962242673288491722812454891867710538443
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F07C.
Remaining Windows rearm count: 4
Trusted time: 12/13/2011 10:12:31 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: PASS
Event Time Stamp: 11:17:2011 10:36
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEA6GHKJBjbjmx6f2hBeNo4K2o+hhlQX3JdQP08f0bKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DELL M09
OSFR DELL DELL
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRTTuesday, December 13, 2011 7:23 PM
Answers
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"dualdiagnosis" wrote in message news:bd342761-a12d-45af-b024-66a5d6f64129...
The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.
So, it looks like we were sent P/N 00WK4.
Free Upgrade disks would have come from a 3rd-party vendor, not from Dell – so it sounds as if Dell misunderstood your order, or you ordered the wrong thing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, December 19, 2011 9:35 PM
Wednesday, December 14, 2011 7:30 PMModerator
All replies
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What did Dell support say when you asked them?
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Tuesday, December 13, 2011 7:37 PMAnswerer -
"dualdiagnosis" wrote in message news:77e63d66-1cc2-46dd-904a-bdc7ebd6ef15...
I have only one laptop with me at the moment, hoping to make some headway with it, then using solution to fix when I can get back to them.
Here is MGADiag.exe--
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090211000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F07C.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
The BIOS date on this machine is too old to support an OEM_SLP Key for Windows 7 – the COA sticker *should* be for Vista, rather than Win7.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, December 13, 2011 10:47 PMModerator -
You are using an invalid copy of Windows 7. This computer was built in February of 2009, six months before Windows 7 released to manufacturing (July 24, 2009),
<Date>20090211000000.000000+000</Date>
OEM SLP copies like yours are only valid if factory installed so your copy comes from a later computer. You need to restore the copy of Vista that came with your computer, as Noel points out, or purchase a full license copy of Windows 7 and reinstall. This copy of Windows will not activate because the BIOS flag is for Vista, not Windows 7. The Dell upgrades were not OEM SLP. They were OEM System Builder dvds which did not require a BIOS flag to activate.
No doubt the same is true of the other two computers that you originally referred to. If a repair shop is responsible for this invalid copy being on your computer, you need to contact them to correct the problem.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
- Edited by CbarnhorstEditor Tuesday, December 13, 2011 11:07 PM
Tuesday, December 13, 2011 11:01 PMAnswerer -
What is the specific model number of the Dell PCs?
Carey FrischWednesday, December 14, 2011 3:08 AMModerator -
Thanks for the replies, I knew that this was going to be a very busy week for us and this forum looked like the best place to get started. This info is from
"Performance Information and Tools"
More details about my computer Component Details Subscore Base score Processor Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz 5.6 3.4 Determined by lowest subscore Memory (RAM) 4.00 GB 5.6 Graphics Mobile Intel(R) 4 Series Express Chipset Family 4.1 Gaming graphics 1695 MB Total available graphics memory 3.4 Primary hard disk 213GB Free (283GB Total) 5.5 Windows 7 Home Premium System -------------------------------------------------------------------------------- Manufacturer Dell Inc. Model Studio 1737 Total amount of system memory 4.00 GB RAM System type 64-bit operating system Number of processor cores 2 Storage -------------------------------------------------------------------------------- Total size of hard disk(s) 298 GB Disk partition (C:) 213 GB Free (283 GB Total) Disk partition (D:) 5 GB Free (15 GB Total) Media drive (E:) CD/DVD Graphics -------------------------------------------------------------------------------- Display adapter type Mobile Intel(R) 4 Series Express Chipset Family Total available graphics memory 1695 MB Dedicated graphics memory 64 MB Dedicated system memory 0 MB Shared system memory 1631 MB Display adapter driver version 8.15.10.2202 Primary monitor resolution 1440x900 DirectX version DirectX 10 Network -------------------------------------------------------------------------------- Network Adapter Intel(R) WiFi Link 5300 AGN Network Adapter Broadcom NetLink (TM) Gigabit Ethernet Notes -------------------------------------------------------------------------------- The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits. Caution: Based on the results of the WinSAT Disk assessment, your system drive may have slower response times under some workloads. Performance results will depend on the specific applications used and the amount of memory available. If your experience is satisfactory, no action is needed.
Wednesday, December 14, 2011 5:37 AM -
"dualdiagnosis" wrote in message news:d20abc4c-bebe-4df8-b0e6-97422f130701...
Thanks for the replies, I knew that this was going to be a very busy week for us and this forum looked like the best place to get started. This info is from
"Performance Information and Tools"
More details about my computer Component Details Subscore Base score Processor Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz 5.6 3.4 Determined by lowest subscore Memory (RAM) 4.00 GB 5.6 Graphics Mobile Intel(R) 4 Series Express Chipset Family 4.1 Gaming graphics 1695 MB Total available graphics memory 3.4 Primary hard disk 213GB Free (283GB Total) 5.5 Windows 7 Home Premium System -------------------------------------------------------------------------------- Manufacturer Dell Inc. Model Studio 1737
Unfortunately, that information tells us nothing that we need to know, except to give us a starting-point for discussion.I also misread your initial post, so I’ll revise my comments here.The installation of the ‘upgrade’ here has been done using an OEM_SLP Key – which is NOT an authorised upgrade method.OEM_SLP Keys are only authorised for use on machines on which they are installed by the manufacturer, and which use the appropriate SLIC table.If the machines qualified for the early‘free upgrade’ offer of Windows 7, then you should have applied to Dell, and received disks from them, together with appropriate Keys.The Free Upgrade disks always use OEM_NSLP Keys – which are ‘System Builder’ Keys.From where did you acquire these ‘upgrades’??
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, December 14, 2011 7:07 PMModerator -
The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.
So, it looks like we were sent P/N 00WK4.
Wednesday, December 14, 2011 7:23 PM -
"dualdiagnosis" wrote in message news:bd342761-a12d-45af-b024-66a5d6f64129...
The DVD's came directly from Dell. Looking at the DVD now it is a reinstallation DVD for Windows 7 Home Premium 64-bit.
So, it looks like we were sent P/N 00WK4.
Free Upgrade disks would have come from a 3rd-party vendor, not from Dell – so it sounds as if Dell misunderstood your order, or you ordered the wrong thing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, December 19, 2011 9:35 PM
Wednesday, December 14, 2011 7:30 PMModerator -
Thursday, December 15, 2011 12:04 AMModerator
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Carey, he thought he was ordering the Vista to Windows 7 upgrade disks, not recovery disks. Of course that opportunity is now long past.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Thursday, December 15, 2011 12:10 AM
Thursday, December 15, 2011 12:09 AMAnswerer