Microsoft Office Validation Problem RRS feed

  • Question


    While attempting to download a fax template on Microsoft Word, I was told that my copy of Microsoft Office Professional was not valid.  I purchased my copy through my employer, Katy Independent School District.  I have  a copy that liscensed for use by students and faculty.  Can you please inform me why I'm being prompted that my Microsoft Office is not valid.



    Monday, June 30, 2008 2:36 AM


  • Please follow this simple troubleshooting procedure:


    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012


    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".


    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25


    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.



    Monday, June 30, 2008 3:26 PM