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Windows Vista Ultimate SP1 suddenly calling itself unactivated. RRS feed

  • Question

  • Hello.

    My genuine version of windows vista ultimate SP1 has all of a sudden decided it is no longer genuine. No significant changed have been made to the system its running on, no reformat, no significant new software or hardware installed. It is the genuine version that i received with my Dell computer and it has served me perfectly for nearly 2 years now.

    activated one day, not-genuine the next. Very sudden and without warning or reason.

    also, everytime i try to run the validation check on the microsoft website it returns with a message saying that the validation process could not be completed and to try again at a later time. "[0xC004C533]"

    Your assistance is greatly appreciated.

    Note: Vista was preloaded on the pc and thus I am not in possession of any sort of disc to install/re-install.

    Validation info:
    Validation status: Invalid License
    Validation Code: 50
    Product Key: *****-*****-9364X-37XGX-24W6P
    Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Product ID: 89580-OEM-7332132-00141
    Product ID type: 2    -     OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {28CF10FF-0AD9-4D4C-9707-A7929A5A8A82}(3)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: Registered, 1.9.42.0
    Signed by: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture & Build: 0x00000000     6001.vistasp1_gdr.080917-1612
    TTS Error: N/A
    Validation Diagnostic:

    Resolution Status: N/A

     

    Sunday, July 25, 2010 11:43 AM

Answers

  • OK, as you don't have a COA sticker that you can read you are pretty much out of luck. 

    Without that key that the COA contains you have no record for the COA SLP activation anyhow so what I posted about the slui activation won't work. 

    If you contact Dell (assuming Australia as that is the time zone you are showing) through their web site they may be able to provide a set of restore disks and also a new COA key.  If they can't provide the COA it looks like you may have to purchase another OS for the computer.

    Hopefully someone else with a lot more knowledge of your options to recover your OS will post soon as I have laid the ground work for them.

    Monday, July 26, 2010 5:15 PM

All replies

  • Hello.

    My genuine version of windows vista ultimate SP1 has all of a sudden decided it is no longer genuine. No significant changed have been made to the system its running on, no reformat, no significant new software or hardware installed. It is the genuine version that i received with my Dell computer and it has served me perfectly for nearly 2 years now.

    activated one day, not-genuine the next. Very sudden and without warning or reason.

    also, everytime i try to run the validation check on the microsoft website it returns with a message saying that the validation process could not be completed and to try again at a later time. "[0xC004C533]"

    Your assistance is greatly appreciated.

    Note: Vista was preloaded on the pc and thus I am not in possession of any sort of disc to install/re-install.

    Validation info:
    Validation status: Invalid License
    Validation Code: 50
    Product Key: *****-*****-9364X-37XGX-24W6P
    Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Product ID: 89580-OEM-7332132-00141
    Product ID type: 2    -     OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {28CF10FF-0AD9-4D4C-9707-A7929A5A8A82}(3)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: Registered, 1.9.42.0
    Signed by: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture & Build: 0x00000000     6001.vistasp1_gdr.080917-1612
    TTS Error: N/A
    Validation Diagnostic:

    Resolution Status: N/A

     


    Please rerun the MGA Diagnostic and post the full report.  There is other information that will allow the experts to better identify why the product is listed as invalid.  There is NO user identifiable information in the remainder of the report but it is necessary to see the entire report.
    Sunday, July 25, 2010 7:59 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {28CF10FF-0AD9-4D4C-9707-A7929A5A8A82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: X:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28CF10FF-0AD9-4D4C-9707-A7929A5A8A82}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1855598875-1240252898-3382813677</SID><SYSTEM><Manufacturer>DellTM</Manufacturer><Model>P31-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20071225000000.000000+000</Date></BIOS><HWID>4A303507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54186-640-0000025-17931</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-1033-6000.0000-3542008
    Installation ID: 009254529876707285780371534253605405323816326010728731
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 24W6P
    License Status: Notification
    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEAJJQY6eTq43sG6Kp2Utw6MI3v8vRk8yeU3nWsVswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
    Monday, July 26, 2010 6:11 AM
  • Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Description: Windows Operating System - Vista, OEM_SLP channel
    BIOS valid for OA 2.0: yes, but no SLIC table


    Thank you for posting the full report. The things I see that are highlighted lead me to believe that some change has occurred to computer's bios. The following was posted previously by Darin Smith MS (MSFT) and can probably answer the issue betther than I could:

    "Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom or sometimes in a laptop's battery compartment) of your computer. It is a valid product key, but should only be used in limited situations (such as this case when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

    (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer If you have lost or can not read the COA sticker, please see support doc KB811224 "How to identify, locate, and replace a product keyhttp://support.microsoft.com/kb/811224)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,"

     If the COA on the computer is not for Vista Ultimate OEM then you have the wrong version of Vista installed on the computer and you would need to contact Dell for a set of restore media for your computer so that it can be restored back to the original windows verson.

    I also see one other issue and that is your installed Office suite has a blocked Volume License Key:

    Microsoft Office XP Professional - 114 Blocked VLK 2

    This version of Office is sold to businesses, governmental agencies and academic institutions and should not be installed on your computer if this is a personal computer (unless you work for one of the above and it came from that entity.) The key can be blocked for a number of reasons. The 114 indicates that the license is non-genuine.  The only fix is to remove the product and purchase a retail replacement from a reputable company. eBay, Amazon Marketplace and online auction places are not reputable for software.

    If these instructions do not fix the issue then please post back and someone else may be able to help more.

    Monday, July 26, 2010 1:08 PM
  • I attempted the "slui.exe 4" solution for my issue and instead of receiving the dialogue box asking me to select my location i receive a different one with three different options consisting of buying a new product key online. typing a different product key or contacting dell to resolve the issue.

    None of them are options as buying a new one online takes me to a page where it asks me to run the validation check to assess my purchasing options which i cannot do because the check will not complete itself for whatever reason.

    I cannot type a different product key because i dont have a different product key as my COA sticker has long worn away

    and clicking the option to contact dell takes me only to the in-built vista help window on "contacting professionals for support" which gives no actual contact information.

     

    thanks.

    Monday, July 26, 2010 3:40 PM
  • OK, as you don't have a COA sticker that you can read you are pretty much out of luck. 

    Without that key that the COA contains you have no record for the COA SLP activation anyhow so what I posted about the slui activation won't work. 

    If you contact Dell (assuming Australia as that is the time zone you are showing) through their web site they may be able to provide a set of restore disks and also a new COA key.  If they can't provide the COA it looks like you may have to purchase another OS for the computer.

    Hopefully someone else with a lot more knowledge of your options to recover your OS will post soon as I have laid the ground work for them.

    Monday, July 26, 2010 5:15 PM
  • Okay. I feared the worst anyway, so i was prepared for it. It just might take some saving.

     

    thanks for your help and i hope someone else can lend a hand soon.

    Monday, July 26, 2010 5:56 PM