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Windows Live OneCare at Risk.. needs update. RRS feed

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    I have paid for a year of coverage up until 05/13/2010.  I sent in a question to the support group and have recieved no answer.  If they will not help me then I am assuming that they should return some of my monies.  I had two trojans in the last week or so and OneCare said that they were cleaned.  There was a disk (Sata etc) that when I started my computer up it prompted that it could not find.  I went into setup and reset to manufacturer's settings and now my OneCare will not update and in some instances says that it is not even installed on my computer.  I cannot uninstall or reinstall it.. it says that it cannot find that path or that I don't have the permissions to do this.  I have changed permissions several times and OneCare even attempted some sort of repair.  To no avail..  Any ideas?

    Thanks,
    Joni
    Saturday, August 8, 2009 9:46 PM

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    Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 9, 2009 4:06 AM
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    Even if I try to use the disk it tells me the same thing!
    Saturday, August 8, 2009 9:57 PM
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    Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 9, 2009 4:06 AM
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    I've marked Jim's post as Answer and am moving your post to the General forum. Jim will be providing you with details on how to reach support.
    If the removal of a virus caused your PC to lose a disk, that's a problem. If you reset the PC to factory defaults, then you may need to reinstall OneCare.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Monday, August 10, 2009 11:51 AM
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