Multiple Contacts Associated to One Lead RRS feed

  • Question

  • We are using emailaddress1 and emailaddress2 on the lead form to capture two different email addresses associated with a lead, however we are having problems with this solution. If we send an email through CRM to emailaddress2 the email will be delivered to emailaddress1.  If we create a custom field to store the second email address, incoming emails do not get associated with the lead.  Does anyone have any recommendations for handling multiple contacts on a lead?  Is the solution to create a relationship between leads and contacts and store this information as contacts?  Thanks.

    Tuesday, May 11, 2010 5:00 PM


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