Hi Chrissy,
Welcome to our forum.
You are unable to receive emails using your Outlook.com account on the web right? If so, please refer to this
article and see if it is helpful.
Since here we mainly focus on general issues about Outlook desktop client but your question is more related to Hotmail, so if your issue continues, it is suggested to post a new thread to the dedicated Answers community for outlook.com:
https://answers.microsoft.com/en-us/outlook_com
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding
and hope your question will be resolved soon.
Regards,
Aidan Wang
Please remember to
mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact
tnsf@microsoft.com.
