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W7 Pro: Suddenly not genuine anymore - After System Restore RRS feed

  • Question

  • W7 Professional, MAPS (Action Pack Subscription)

    German Version

    Activated 1 year ago. Key still valid (checked with hotline)

    Error Pop-Up "Auf diesem Computer wird keine Originalkopie von Windows ausgeführt" (No Genuine Copy)

    HDD crashed approx. 1 month ago, system image was restored on new HDD

    Strange: Diagnostic shows "File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]" There is no such file, but there is under C:\Windows\system32\de-de. Why would the diagnostic search under en-us on a German system? Why are there all the "File Mismatch" lines? Why does the checker report "Genuine" if there are troubles. And finally, what should I do now to get things working again?

    Any help appreciated!

    ========================================

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3JC7P-R6RDX-QFBG9
    Windows Product Key Hash: aTQdlG+hBV0X0W85bcpcGTkqAiM=
    Windows Product ID: 00371-835-1136485-85258
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F7DDF50A-397B-4EA2-A3B8-4810C91BCB25}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7DDF50A-397B-4EA2-A3B8-4810C91BCB25}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QFBG9</PKey><PID>00371-835-1136485-85258</PID><PIDType>5</PIDType><SID>S-1-5-21-1555399283-4189697272-3061663374</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>LIFEBOOK T4220</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.18 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090223000000.000000+000</Date></BIOS><HWID>C6180F00018400FA</HWID><UserLCID>0C07</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Beschreibung: Windows Operating System - Windows(R) 7, RETAIL channel
    Aktivierungs-ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00371-00170-835-113648-00-3079-7600.0000-1682011
    Installations-ID: 018911644730003784536565679300827421898834340030615685
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Teil-Product Key: QFBG9
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 4
    Vertrauenswürdige Zeit: 12.06.2012 18:50:14

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:12:2012 12:46
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: OAAAAAAAAwABAAIAAwACAAAAAgABAAEA6GEMfYzCDjtGgx6cjtlUYcTh/KD897Ba6yrkUzBOKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            FUJ           FJNB1D4
      FACP            FSC           PC      
      HPET            FUJ           FJNB1D4
      BOOT            FUJ           FJNB1D4
      MCFG            FUJ           FJNB1D4
      SSDT            FUJ           FJNB1D4
      SSDT            FUJ           FJNB1D4
      SSDT            FUJ           FJNB1D4
      SSDT            FUJ           FJNB1D4
      SSDT            FUJ           FJNB1D4
      SLIC            FSC           PC      

    Wednesday, June 13, 2012 2:03 PM

Answers

  • "GreenJesterAT" wrote in message news:78240a2e-6528-42f0-ab10-c4541601e994...

    W7 Professional, MAPS (Action Pack Subscription)

    German Version

    Activated 1 year ago. Key still valid (checked with hotline)

    Error Pop-Up "Auf diesem Computer wird keine Originalkopie von Windows ausgeführt" (No Genuine Copy)

    HDD crashed approx. 1 month ago, system image was restored on new HDD

    Strange: Diagnostic shows "File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]" There is no such file, but there is under C:\Windows\system32\de-de. Why would the diagnostic search under en-us on a German system? Why are there all the "File Mismatch" lines? Why does the checker report "Genuine" if there are troubles. And finally, what should I do now to get things working again?

    Any help appreciated!

    ========================================

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3JC7P-R6RDX-QFBG9
    Windows Product Key Hash: aTQdlG+hBV0X0W85bcpcGTkqAiM=
    Windows Product ID: 00371-835-1136485-85258
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]


    Other data-->
    SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>LIFEBOOK T4220</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.18 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090223000000.000000+000</Date></BIOS


    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Beschreibung: Windows Operating System - Windows(R) 7, RETAIL channel
    Teil-Product Key: QFBG9
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 4
    Vertrauenswürdige Zeit: 12.06.2012 18:50:14

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            FUJ           FJNB1D4
      FACP            FSC           PC     
      HPET            FUJ           FJNB1D4
      SLIC            FSC           PC
         

    As you suggest, one of your major problems appears to be the mismatch on the user32.dll.mui file
     
    This may be for a number of reasons....
    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
     
     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
     
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC /SCANNOW
     
    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post an MGADiag report with details of any error messages encountered.     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 13, 2012 8:44 PM
    Moderator

All replies

  • "GreenJesterAT" wrote in message news:78240a2e-6528-42f0-ab10-c4541601e994...

    W7 Professional, MAPS (Action Pack Subscription)

    German Version

    Activated 1 year ago. Key still valid (checked with hotline)

    Error Pop-Up "Auf diesem Computer wird keine Originalkopie von Windows ausgeführt" (No Genuine Copy)

    HDD crashed approx. 1 month ago, system image was restored on new HDD

    Strange: Diagnostic shows "File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]" There is no such file, but there is under C:\Windows\system32\de-de. Why would the diagnostic search under en-us on a German system? Why are there all the "File Mismatch" lines? Why does the checker report "Genuine" if there are troubles. And finally, what should I do now to get things working again?

    Any help appreciated!

    ========================================

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3JC7P-R6RDX-QFBG9
    Windows Product Key Hash: aTQdlG+hBV0X0W85bcpcGTkqAiM=
    Windows Product ID: 00371-835-1136485-85258
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]


    Other data-->
    SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>LIFEBOOK T4220</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.18 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090223000000.000000+000</Date></BIOS


    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Beschreibung: Windows Operating System - Windows(R) 7, RETAIL channel
    Teil-Product Key: QFBG9
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 4
    Vertrauenswürdige Zeit: 12.06.2012 18:50:14

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            FUJ           FJNB1D4
      FACP            FSC           PC     
      HPET            FUJ           FJNB1D4
      SLIC            FSC           PC
         

    As you suggest, one of your major problems appears to be the mismatch on the user32.dll.mui file
     
    This may be for a number of reasons....
    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
     
     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
     
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC /SCANNOW
     
    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post an MGADiag report with details of any error messages encountered.     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 13, 2012 8:44 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Monday, June 18, 2012 4:26 PM