Unable to validate my genuine Office 2007 RRS feed

  • Question

  • I've run the MGA Diagnostic and that area is okay. I was told to download various files because I use Mozilla Firefox so I did that. I'm frustrated because I've tried to validate many times in the past. I end up running out of time and end up searching the internet for needed templates. I feel shortchanged because I have this genuine product and an unable to download templates.  I have my original box and key right in front of me. It is genuine, I purchased at Sams Club. I have four children in school and having this would be a tremendous help. Please, please help. Thank you.
    Thursday, March 19, 2009 1:49 PM


  • Hello GlitterBee,

    Thank you for posting in our forums :-).  Please re-run your MGA Diagnostic Tool and provide us with the results by pasting back here. The steps for pasting your results are located @ the following sticky post http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae.  We will be able to analyze what you are experiencing and work a resolution for you.

    Thank you GlitterBee


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 23, 2009 6:28 PM
    Thursday, March 19, 2009 8:47 PM