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Renewing subscription to Live One Care RRS feed

  • Question

  • I need to renew my subscription but I keep being routed to a webpage with no function for renewal.  I would like a phone number to call so I can do it another way. 
    Thursday, January 31, 2008 5:41 PM

Answers

  • Where are you being routed to?

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    You can renew with a credit card or a retail product key.

    It can take up to 24 hours to reflect the new status in OneCare.

    -steve

    Thursday, January 31, 2008 5:46 PM
    Moderator

All replies

  • Where are you being routed to?

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    You can renew with a credit card or a retail product key.

    It can take up to 24 hours to reflect the new status in OneCare.

    -steve

    Thursday, January 31, 2008 5:46 PM
    Moderator
  • Billing.microsoft.comt will not allow me to sign in. it says my live id does not have a current billing relationship with microsoft(?)

     

    Friday, February 1, 2008 10:52 PM
  •  Malle Kollom wrote:

    Billing.microsoft.comt will not allow me to sign in. it says my live id does not have a current billing relationship with microsoft(?)

     

    That would mean that you are trying to sign in with a LiveID that is not the one you used to subscribe to OneCare previously.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Saturday, February 2, 2008 2:45 AM
    Moderator