Generic Send-From but specific Display Name - CRM 2011 Emails with Router RRS feed

  • Question

  • Hello everyone,

    We are implimenting Dynamics CRM 2011 for a small firm, and we are using the Web Client with the Email Router on Premise.

    We would like all outgoing email messages to have a Display Name of the Sales Rep, but the Reply-To and From address should be generic (i.e. sales@mycompany.com ) 

    We will then use workflows to assign the records to the correct sales rep based on the regarding object.

    The advantage of this approach is that the customers see a familiar name in their inbox, but they don't get unique email addresses for our sales reps, which cause problems when we have staff turnover.

    Does anyone have any ideas of how to do this with Dynamics, Exchange 2010 and the Router?


    • Edited by NateOne Friday, April 13, 2012 2:06 AM
    Friday, April 13, 2012 2:05 AM

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