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EMachines e627 RRS feed

  • Question

  • Hi.

    I recently purchased a fairly new laptop from EBay that had some hardware issues. To cut a long story short there were some discrepancies between the listing and the hardware received and an illegible COA on the base. I was told it had been restored to factory settings with Windows 7 Home Premium SP1 installed. However, having run Windows Update and the Genuine Validation Tool it came up as non-genuine. The output from MGADiag was:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DFFDB84F-7D5E-4F34-A181-6C03B5CDA629}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DFFDB84F-7D5E-4F34-A181-6C03B5CDA629}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-997696654-3721142126-1991819549</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E627  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS><HWID>3E283407018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2057-7600.0000-0512011
    Installation ID: 009655429153845850428163222034424480740184809645754711
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 15/04/2011 18:29:58

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:14:2011 21:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQ6R4LD3lQ8GFTyEDM8z2gyNMv+aljvzPM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           PowerNow

     

    I raised a case with EBay and lost on the basis that I had updated the operating systems via Windows Update and it was not as I had received it.

    Can you please advise me whether the installed operating system is actually genuine, because EBay refuse to listen to this fact.

    Thank you.


    Tuesday, April 26, 2011 5:15 PM

Answers

  • "niggly1958" wrote in message news:782cbe4b-df7b-46a3-bea5-f9f09be7c838...

    Hi.

    I recently purchased a fairly new laptop from EBay that had some hardware issues. To cut a long story short there were some discrepancies between the listing and the hardware received and an illegible COA on the base. I was told it had been restored to factory settings with Windows 7 SP1 installed. However, having run Windows Update and the Genuine Validation Tool it came up as non-genuine. The output from MGADiag was:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DFFDB84F-7D5E-4F34-A181-6C03B5CDA629}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850



    Other data-->
    SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E627  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 15/04/2011 18:29:58

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB

     

    I raised a case with EBay and lost on the basis that I had updated the operating systems via Windows Update and it was not as I had received it.

    Can you please advise me whether the installed operating system is actually genuine, because EBay refuse to listen to this fact.

    Thank you.


    From what I can make out, the Key in use is one for an Acer machine - and Acer own eMachines now, so the probability is that it's a genuine Key. The problem arises because there are indications of TWO different editions of Windows present....
    "Product Name: Windows 7 Home Premium"
    and
    "Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel"
     
     
    For what version and edition of Windows is the machine licensed according to the COA sticker (even if the Key itself is not legible, the rest may be).
     
    There is no doubt that the original OS has been tampered with to give the impression of being valid as Ultimate - the burden of proof now is whether you or the vendor did the tampering. I have no idea what eBay's policies are on this - but I suspect that forensics should be able to prove that the tampering occurred either before or after the transfer of ownership.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 6:25 PM
    Moderator
  • As I said - all indications are that it's a non-genuine installation of Windows 7 Ultimate, onto a genuine installation of Win 7 Home Premium. You may have cause for complaint over the illegibility of the COA sticker, as one of the conditions of a Windows license is the Proof of Authenticity, of which the COA sticker is part.

    Beyond that I can't comment, as I would not be classed as an 'Expert Witness' in law, and eBay have their own definition of 'proof' anyhow (which is less onerous than that in law, as I understand it).

    I would point eBay at this thread, and suggest that their opinion of the 'genuine-ness' of the OS is in error.

    Hopefully Darin (the MS forum 'owner') will be able to confirm my statements, although I do believe that he is not allowed to make statements that may be construed as legal opinions.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 6:39 PM
    Moderator

All replies

  • "niggly1958" wrote in message news:782cbe4b-df7b-46a3-bea5-f9f09be7c838...

    Hi.

    I recently purchased a fairly new laptop from EBay that had some hardware issues. To cut a long story short there were some discrepancies between the listing and the hardware received and an illegible COA on the base. I was told it had been restored to factory settings with Windows 7 SP1 installed. However, having run Windows Update and the Genuine Validation Tool it came up as non-genuine. The output from MGADiag was:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DFFDB84F-7D5E-4F34-A181-6C03B5CDA629}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850



    Other data-->
    SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E627  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 15/04/2011 18:29:58

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB

     

    I raised a case with EBay and lost on the basis that I had updated the operating systems via Windows Update and it was not as I had received it.

    Can you please advise me whether the installed operating system is actually genuine, because EBay refuse to listen to this fact.

    Thank you.


    From what I can make out, the Key in use is one for an Acer machine - and Acer own eMachines now, so the probability is that it's a genuine Key. The problem arises because there are indications of TWO different editions of Windows present....
    "Product Name: Windows 7 Home Premium"
    and
    "Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel"
     
     
    For what version and edition of Windows is the machine licensed according to the COA sticker (even if the Key itself is not legible, the rest may be).
     
    There is no doubt that the original OS has been tampered with to give the impression of being valid as Ultimate - the burden of proof now is whether you or the vendor did the tampering. I have no idea what eBay's policies are on this - but I suspect that forensics should be able to prove that the tampering occurred either before or after the transfer of ownership.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 6:25 PM
    Moderator
  • Thank you for your reply. I have just updated the post to state that W7 Home Premium was installed and systeminfo stated it had been installed on February 20th this year, before I purchased it. I was also confused by the conflicting versions of Windows, as the OEM key I believe is for Ultimate.......

    By the way- the COA has almost been totally erased apart from the silver strip and some vague pieces of the X something product code.

    Tuesday, April 26, 2011 6:28 PM
  • As I said - all indications are that it's a non-genuine installation of Windows 7 Ultimate, onto a genuine installation of Win 7 Home Premium. You may have cause for complaint over the illegibility of the COA sticker, as one of the conditions of a Windows license is the Proof of Authenticity, of which the COA sticker is part.

    Beyond that I can't comment, as I would not be classed as an 'Expert Witness' in law, and eBay have their own definition of 'proof' anyhow (which is less onerous than that in law, as I understand it).

    I would point eBay at this thread, and suggest that their opinion of the 'genuine-ness' of the OS is in error.

    Hopefully Darin (the MS forum 'owner') will be able to confirm my statements, although I do believe that he is not allowed to make statements that may be construed as legal opinions.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 6:39 PM
    Moderator
  • EBay have closed my case- totally ignoring my protestations that the OS was not genuine and insisting they could not refund me because I had run Windows Update and the item was not in the same condition as I had received it. As you can appreciate- I was dumbfounded at the result. The OS appeared to be W7 Home Premium in use- the only reference to Ultimate was in the MGADiag result. Some Googling led me to believe the OEM key was an Acer one for Ultimate. Looks like I'm stuck with a machine that no longer lets me into Windows as EBay are just not interested. Thank you for your time.
    Tuesday, April 26, 2011 6:44 PM
  • "niggly1958" wrote in message news:259f91f7-cc25-4fc0-a304-f89c244c1012...
    EBay have closed my case- totally ignoring my protestations that the OS was not genuine and insisting they could not refund me because I had run Windows Update and the item was not in the same condition as I had received it. As you can appreciate- I was dumbfounded at the result. The OS appeared to be W7 Home Premium in use- the only reference to Ultimate was in the MGADiag result. Some Googling led me to believe the OEM key was an Acer one for Ultimate. Looks like I'm stuck with a machine that no longer lets me into Windows as EBay are just not interested. Thank you for your time.

    You could always threaten eBay with a Small-Claims court action, and see if they re-open the case :)
    However, your beef is not really with eBay, it's with the vendor. He's certainly open to action for fraud, misrepresentation, and (if he's a business, rather than a person) Unfair Trading.
    Contact your local Trading Standards office, and see what they have to say - they do like easy cases to lighten the load every now and then :)
     
    You can still get this machine to work properly - contact Acer for a set of Recovery disks, and use that to restore the system to ex-factory condition (with Home Premium, presumably). The cost is likely to be less than £50. If you do that, remember to back up your data to external storage, as the process will wipe the drive clean!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 7:05 PM
    Moderator
  • Thanks for your time Noel- appreciate it. Yes, I was aware of the Recovery Disc option and I did look on the Acer website, but needed to register the serial number of the machine which I did not want to do at the time. I feel really quite disillusioned with this experience- certainly with the service from EBay Customer Support, who do not seem to appreciate the finer technical points....and I really do not feel I have anything to gain by pursuing it further.

    I do have a couple of old Vista Retail licences that my family have discarded having sampled W7, so I may use one of those if I'm going to keep it. Just goes to show- I thought I was old enough not to get caught out!

    But- to satisfy my curiosity- does anyone have any idea what their 'friend' who reset it to factory settings, may have actually done?

    Tuesday, April 26, 2011 7:15 PM
  • "niggly1958" wrote in message news:41444b2c-016b-42b5-b3d4-db1a80839dc2...

    Thanks for your time Noel- appreciate it. Yes, I was aware of the Recovery Disc option and I did look on the Acer website, but needed to register the serial number of the machine which I did not want to do at the time. I feel really quite disillusioned with this experience- certainly with the service from EBay Customer Support, who do not seem to appreciate the finer technical points....and I really do not feel I have anything to gain by pursuing it further.

    I do have a couple of old Vista Retail licences that my family have discarded having sampled W7, so I may use one of those if I'm going to keep it. Just goes to show- I thought I was old enough not to get caught out!

    But- to satisfy my curiosity- does anyone have any idea what their 'friend' who reset it to factory settings, may have actually done?


    Chances are that they used an Anytime Upgrade to make it ultimate, using the Default Key - and then changed the Key to the OEM_SLP one that we see (or at least that's one easy possibility).
    They may also have used a Recovery disk from another model of Acer machine to reinstall the OS on this one (but I can't see that resulting in the mixed Product Names that we see)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 8:15 PM
    Moderator