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Validation error [0x80080101] RRS feed

  • Question

  • The Computer:

    Dell Computer Corporation
    Dimension 4600
    Service Tag
    Express Service Code
    Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
    Processor Speed 2.73 GHz
    Memory (RAM) 512 MB
    Operating System Microsoft Windows XP Professional
    Operating System Version 5.1.2600

     

     

     

    The Error:

    Genuine Windows Validation
    [ Support ID: 0x800A01B6 ]
    To get updates, you must first validate your Windows software. Validation assures that you are using an authentic and fully licensed copy of Windows.

     

    Clicked Continue:

     

    Windows Validation Error 

    Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later.

    [0x80080101]
     
    Clicked Validate Again:
    Running the Windows Genuine Advantage Validation Tool 

    If you don't see an ActiveX dialogue box or the Internet Explorer Info Bar

    Your Web browser may not configured to run the components or scripts required by the genuine Windows validation process. Please try using this alternate method.

    Do you see the Internet Explorer Info Bar as displayed in this picture?

    If the Info Bar is displayed, follow the steps below to install the Genuine Windows Validation Component.

    1. Right click the Info Bar and select Install the ActiveX Control (shown below).

    2. In the Internet Explorer Security Warning dialog box, click the Install button.

     
    Yes we tried the alternate method and the diagnostics and we are going in circles

     

     

    The Report:

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {E42BFC17-668C-4753-92D4-B8A38E1FD0AB}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

    Notifications Data-->

    Cached Result: N/A

    File Exists: Yes

    Version: 1.7.18.7

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Prompt

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Prompt

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E42BFC17-668C-4753-92D4-B8A38E1FD0AB}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1085031214-1390067357-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>92433F6F01848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1B4F8056B8FA5F3</Val><Hash>B2AchLxq6sks1Yzhy4QHWeV/qCo=</Hash><Pid>70145-761-3026343-57298</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

    Tuesday, January 22, 2008 11:16 PM

Answers

  • Hello YT2008,

     

    This is a very interesting issue, lets try these steps to see if this will resolve your issues:

     

    1.  Click Start > Run and type 'cmd' and press Ok.

     

    2.  Type 'net stop wuauserv', you should then see the following messages:

         "The Automatic Updates service is stopping."
         "The Automatic Updates service was stopped successfully."

     

    3.  Click Start > Run and type '%windir%' and either delete or rename the folder called "SoftwareDistribution"

     

    4.  Return to the command prompt and type 'net start wuauserv', you should then see the following messages:

        "The Automatic Updates service is starting."
        "The Automatic Updates service was started successfully."

     

    5.  Attempt to run Windows Update

     

    If you are still having issues after this then please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for the Windows Update problem which you are experiencing.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 23, 2008 5:58 PM

All replies

  • Hello YT2008,

     

    Please try these following steps and let me know if you are still having issues:

     

    1) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)

    2) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479  (this will re-install the WGA Validation ActiveX control which is required to validate)

    3) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.

    4) Retry the validation.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, January 22, 2008 11:37 PM
  • Hi Matt,

     

    We followed the steps you outlined and we still can't validate, here are the diagnostic results:

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue.
     
    Please advise,
     
    Thanks

    Wednesday, January 23, 2008 12:50 PM
  • Hello YT2008,

     

    If you haven't already please rerun the diagnostic and this time click on the Resolve Now button at the bottom, if that did not work please post any error messages you received.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 23, 2008 4:39 PM
  • We did click resolve now and it gets us to the following screen:

     

    Adjust Internet Explorer security settings for ActiveX control behavior 

    Internet Explorer may not be configured to download ActiveX controls for security reasons, or you might have declined to install the ActiveX control when Internet Explorer prompted you to download, install, or run the control.

    Please wait while the Microsoft Genuine Advantage ActiveX controls install. The Microsoft Genuine Advantage program requires the installation of these ActiveX controls.

    Do you see Internet Explorer's Info Bar displayed as shown in this picture?

    If so, follow the two steps below to install the Microsoft Genuine Advantage ActiveX controls from Microsoft.

    If not, and installation of the ActiveX control does not occur, try installation again.

    To install the Microsoft Genuine Advantage ActiveX controls:

    1. Right-click on the Info Bar and select Install ActiveX Control (shown below).

    2. In the Internet Explorer Security Warning dialog, click the Install button.

    We do not see the info bar, so we click try installation again, which brings us back to the above screen...

    Wednesday, January 23, 2008 4:54 PM
  • Hello YT2008,

     

    Please try the follow steps to resolve the issues you are having with the ActiveX Control:

     

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file.

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 23, 2008 5:03 PM
  • Matt,

     

    We did steps 1 thru 8 succesfully. As for step 9 here is the error:

     

    DllRegisterServer in LegitCheckControl.dll failed. Return code was: Ox8002801c

     

    Thanks for everything,

     

    YT2008

     

    Wednesday, January 23, 2008 5:37 PM
  • Hello YT2008,

     

    This is a very interesting issue, lets try these steps to see if this will resolve your issues:

     

    1.  Click Start > Run and type 'cmd' and press Ok.

     

    2.  Type 'net stop wuauserv', you should then see the following messages:

         "The Automatic Updates service is stopping."
         "The Automatic Updates service was stopped successfully."

     

    3.  Click Start > Run and type '%windir%' and either delete or rename the folder called "SoftwareDistribution"

     

    4.  Return to the command prompt and type 'net start wuauserv', you should then see the following messages:

        "The Automatic Updates service is starting."
        "The Automatic Updates service was started successfully."

     

    5.  Attempt to run Windows Update

     

    If you are still having issues after this then please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for the Windows Update problem which you are experiencing.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 23, 2008 5:58 PM