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  • Question

  • How do I get my computer to pass the validation so I can get the Windows Media Player 11?

    Sunday, September 2, 2007 7:02 PM

Answers

  • Tommygirl,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report

    into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by

    you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, September 4, 2007 11:25 PM
  • Tommygirl,

     

    I haven't heard back from you. Please try the following link to validate:  http://www.microsoft.com/genuine .  Next locate "Validate Windows" in the upper right hand corner. Please double click on this link.  I am closing this thread.  Should you need further assistance please open and post in a new thread.  Thank you Tommy Girl and have a super weekend.

     

     

    Stephen Holm, MS

    Friday, September 14, 2007 6:09 PM

All replies

  • Tommygirl,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report

    into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by

    you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, September 4, 2007 11:25 PM
  • Tommygirl,

     

    I haven't heard back from you. Please try the following link to validate:  http://www.microsoft.com/genuine .  Next locate "Validate Windows" in the upper right hand corner. Please double click on this link.  I am closing this thread.  Should you need further assistance please open and post in a new thread.  Thank you Tommy Girl and have a super weekend.

     

     

    Stephen Holm, MS

    Friday, September 14, 2007 6:09 PM