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Vista not fully booting after update... RRS feed

  • Question

  • Hi,

    This is a copy of a reply I had posted in the Vista forum and was asked to post here:

    "Hi,

     

    I just want to add that this happened to all three of my systems, 2 Vista 32 machines, 1 Vista 64 machine, ALL are running One Care; this happened on Sunday July 11, 2010 when I booted them.

     

    All three machines have the same problem, I log in, the desktop appears and then the system just stops booting, when I check the processes from Task Manager, everything seems fine, when I check the services, most services have not started, even after leaving it for 24 hours, the one thing that stands out however is WinDefend is in a “Stopping” state and can not be stopped, no matter what I do.

     

    I can not access any of the drives, network, IE, or anything in the Administrator Tools, on one machine I have not turned off the annoying security pop ups so if I click anything that requires the security confirmation, the window will not show. For all of them,  the network icon in the system tray shows the network is not connected.  On one machine I could open an IE window and get Google to show.

     

    If I reboot in Safe Mode, everything is fine, I can access the network and the internet, in Safe Mode I was able to access the admin Tools so I checked  the event log, there are no new entries so no problems are being reported.  In safe mode I disabled the WinDefend service but that still did not correct the problem.

     

    On one machine I was able to uninstall One Care and I ran the One Care cleaner but it still did not correct the problem so I am thinking this may not necessarily be a One Care problem.  I have “scrubbed” one of the machine, a desktop system, and everything is OK now, but the other two machines are laptops and are about 5 years old; I seriously do not want to spend the time scrubbing them; I have booted them in Safe mode and copied the important data to a network share, but I really want to get them running again; a patch maybe???

     

    Any help would be greatly appreciated.

     

    The weird thing, considering three of my systems were “infected” by this (only the ones with One Care), I am very surprised there was not more information on the Net about it, it has taken me a week to find this one post, or in other words, anyone else with the same problem.  I called Microsoft for support and I explained the whole situation, I did the same with support Chat, but I was asked to pay before they would even talk to me."

    To see the full thread as others seem to be having the same problem, please see:

    http://social.microsoft.com/Forums/en-US/partnerwinclientvista/thread/71281726-1791-4303-bcec-710c79ec2b57

     

    Thanks,


    Buddha Dude
    Tuesday, July 20, 2010 12:09 PM

Answers

All replies

  • Where have you been, Buddha Dude? :-)

    Sorry that the problem hit you. Since OneCare is at End of Life, the number of people affected was low, but even one affected customer is too many!

    Solution - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/531bbf4f-6f1a-4f44-afba-de263196269d

     

    Discussion: http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d58206f4-d23a-49d2-b1ba-fb36f9bce5c1

     

    -steve

    p.s. I'm moving your thread to the General forum


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, July 20, 2010 12:33 PM
    Moderator
  • p.s.s.

    If you would be so kind as to post the links that I provided above to the partner forum you referenced.... I don't have rights to the forum.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, July 20, 2010 12:34 PM
    Moderator
  • p.s.s.

    If you would be so kind as to post the links that I provided above to the partner forum you referenced.... I don't have rights to the forum.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

    Done!
    Buddha Dude
    Tuesday, July 20, 2010 1:03 PM
  • Excellent, thanks!

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, July 20, 2010 1:05 PM
    Moderator
  • Where have you been, Buddha Dude? :-)

    Sorry that the problem hit you. Since OneCare is at End of Life, the number of people affected was low, but even one affected customer is too many!

    Solution - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/531bbf4f-6f1a-4f44-afba-de263196269d

     

    Discussion: http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d58206f4-d23a-49d2-b1ba-fb36f9bce5c1

     

    -steve

    p.s. I'm moving your thread to the General forum


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~


    Oh... I been around :)

    I will try the solution tonight when I get back; but thanks for the quick response and the solution; I have been pulling my hair out trying to figure out what to do. My wife is happy that it took so long, I was forced to buy her a new laptop; Best Buy does returns, right???   LOL...


    Buddha Dude
    Tuesday, July 20, 2010 1:12 PM
  • As long as your wife is happy, then all is well. :-)

    You're very welcome.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, July 20, 2010 1:58 PM
    Moderator
  • Steve, when I try to do Step 4, first off my certificatte says Window Live one care health monitor, likewise on my names. (#8 of step 4) after that, all my folders start with ochealthmon...\personal etc.  do I delete anything???

     

    Thank you Steve,

    Loralie
    Wednesday, July 21, 2010 4:06 AM
  • and yes...when the date rolls back to 7/11 the problem is right back where I started from :-).  Can I remove all folders that say oc?
    Wednesday, July 21, 2010 12:22 PM
  • Steve, when I try to do Step 4, first off my certificatte says Window Live one care health monitor, likewise on my names. (#8 of step 4) after that, all my folders start with ochealthmon...\personal etc.  do I delete anything???

     

    Thank you Steve,

    Loralie


    Loralie,

    According to the reports in the other thread and the update I provided in the sticky solution post, delete all certificates in the winss\personal branch.

    As revised:

    Step 4: Manually delete the OneCare certificate(s)

    =============================

    1. Click "Start" -> Type "MMC" under "start search" and press "enter"

    2. Click "Continue" if User Account Control pops up

    3. Click "File” -> Go to "Add/Remove Snap-in"

     

    4. Click "Certificate" -> Click "Add"

    5. Choose "Service account" and click "Next"

    6. Choose "Local computer", click "Next"

    7. Choose "Windows Live OneCare", and click "Finish", then click "OK".

     

    8. Under "Name", double-click "Certificates - Service (Windows Live OneCare) on Local Computer"

    9. Double-click the first (top) folder (winss\Personal), and then double-click "Certificates"

    10. Right-click on the certificate shown in the window, select "Delete", and click "Yes"
    (Note - the certificates do not need to be expired. Delete any listed certificates in that folder!)

    As for the fact that it says Windows Live OneCare Health Monitor, I would say that you can delete them - especially if it is your intent to remove OneCare from the machine.

    Also, be sure to delete the hidden folder as noted here http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/531bbf4f-6f1a-4f44-afba-de263196269d and run the OneCare cleanup tool.

    Once all of the OneCare certs are gone along with the hidden folder, you can reboot and set the data back to today and all should be well. if not, please open a support case.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, July 21, 2010 1:21 PM
    Moderator
  • OK, here is my update.  I was one of the ones that had uninstalled before trying to do the certificate thing.  I could not find the winss certificate as I mentioned and everytime I went back to todays date I had the same problem.  Finally I thought…what the heck…did a system restore back to a prior date (I think 7-10-10) and walaa…for the first time I actually saw the little vista orb (mine had a start rectangle ever since this started happening).  I went in and sure enough one care was there, did all the steps is the bulletin (except I still cant find that hidden file – cant even find the programdata file).  I seem to be working, but I know I am still not 100% because I have the rectangle instead of the vista orb and every thing is white not black (background behind side bar etc.).  So, I don’t know if that is because of the hidden file or not.  OH, and I do have a service report or whatever it is called in with Microsoft one care, but it is now 10:31 and an OS specialist was supposed to call between 8-10!  An OS specialist because Mohammed couldn’t help me….  I knew I was in trouble with him when he tried to tell me he couldn’t help me because my subscription was expired….Like HELLO…do you know that one care has ended….OK, I get it (I’ll play your fricken game), renew my subscription right now so you can help me!!! OH, and wondering how I even got past the busy signal being transferred to technical support……go to billing and then say…oh, I pushed the wrong button.  Can you connect me to tech support!!!!!  Good luck to all
    Friday, July 23, 2010 5:38 AM
  • loralie555, I provided instructions for how to show hidden files and folders as a reply to your post in the other thread.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, July 23, 2010 2:30 PM
    Moderator