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    Hi

    My friend has purchased a new sony laptop to do a post doc in the US. She has purchased a copy of Microsoft Office Home and Student and installed it. It appeared to work fine until she tried to add the save as pdf or xps add-in which requires validation. The error message "2007 Microsoft Office System: Validation failed". She did call support and they have confirmed the version as genuine. They asked her to open IE as administrator but she was not sure how to do this so passed it to me as it also had network issues which are now resolved. Starting IE as administrator makes no difference. I searched for info and downloaded and run the MGA tool (output below). Any idea's on the cause of the problem?

     

    Regards

    Stewart

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B

    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=

    Windows Product ID: 89576-OEM-7332141-00148

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010100.0.0.006

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {3968C84F-E5A4-4FAC-AC92-0576F48F74DD}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 104 Unknown PID

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{3968C84F-E5A4-4FAC-AC92-0576F48F74DD}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-2116909617-436553981-3394848833</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR19XN_B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0220Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20070525000000.000000+000</Date></BIOS><HWID>A0303507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>97AFB6D62694710</Val><Hash>uGshBdANxIsMJFOKcOZwbIN7D6I=</Hash><Pid>81602-904-6692543-68287</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

     

    Friday, January 4, 2008 12:53 AM

Answers

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    Hello Stewart,

     

    Is there a trial version of Office which came pre-installed with your system or maybe you installed prior to installing Office Home and Student edition? When Trial versions of Office are left on the computer and retail versions of Office are subsequently installed alongside the Trial the OGA control sees the Trial version, which cannot be activated or validated. The computer will be flagged as having a non-genuine installation of Office.

    You are receiving an error status 104 which is an unknown PID, as I see you also have Microsoft Office 2007 installed alongside your Home and Student version of Microsoft Office. This could be attributed to a Beta/Trial version of Office currently installed.  Another possibility could be some of the beta/trial remnants were left after attempting to uninstall. Please use the trial/beta Office disk and uninstall the software.  The Microsoft Office in question may need reinstallation and then uninstall using the disk.  Should this fail please look refer to the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for uninstalling the Office Suite 2007 Suite as well as beta and trial versions which were unsuccessful while using the “Add or Remove Programs” feature. 

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:  “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Please let us know if you have a beta/trial version of Office 2007 installed on your system.  Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  If validation is still failing please follow the steps below and post the results back in the thread: 

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:     http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

                Should this not work then try to active via the telephone. The following KB article will provide detailed instructions:  http://support.microsoft.com/kb/828958. Please let us know if you need further assistance. 

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 7, 2008 8:15 PM

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  • Question
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    Hello Stewart,

     

    Is there a trial version of Office which came pre-installed with your system or maybe you installed prior to installing Office Home and Student edition? When Trial versions of Office are left on the computer and retail versions of Office are subsequently installed alongside the Trial the OGA control sees the Trial version, which cannot be activated or validated. The computer will be flagged as having a non-genuine installation of Office.

    You are receiving an error status 104 which is an unknown PID, as I see you also have Microsoft Office 2007 installed alongside your Home and Student version of Microsoft Office. This could be attributed to a Beta/Trial version of Office currently installed.  Another possibility could be some of the beta/trial remnants were left after attempting to uninstall. Please use the trial/beta Office disk and uninstall the software.  The Microsoft Office in question may need reinstallation and then uninstall using the disk.  Should this fail please look refer to the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for uninstalling the Office Suite 2007 Suite as well as beta and trial versions which were unsuccessful while using the “Add or Remove Programs” feature. 

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:  “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Please let us know if you have a beta/trial version of Office 2007 installed on your system.  Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  If validation is still failing please follow the steps below and post the results back in the thread: 

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:     http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

                Should this not work then try to active via the telephone. The following KB article will provide detailed instructions:  http://support.microsoft.com/kb/828958. Please let us know if you need further assistance. 

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 7, 2008 8:15 PM
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    Thanks Matt

    I think there is a trial version pre loaded. The PC is currently in transit back to the US as soon as it reaches Boston we will get it resolved. Thanks again.

     

    Regards

    Stewart

     

    Tuesday, January 8, 2008 9:24 AM