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    Brand new install, no firewalls, no router, nothing installed except the motherboard / video card drivers. 

     

    I've done the http://www.microsoft.com/genuine/diag/ and the resolve now, which sent me to page telling me to change my date and time...really?

     

    I've flashed my bios, time is identical and correct both in the properties and in my bios.  Seems to be a problem that has come up before, but there are no solutions to be found in previous threads and in the knowledge base.

     

    This was OEM disk, with the the following information.

    76487-OEM-0069686-01322

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VVKFV-8MVDH-C4VRT
    Windows Product Key Hash: N5jilu6R26rfoQvR5eslamX7UlI=
    Windows Product ID: 76487-OEM-2269682-01322
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DEEFB3AF-6680-4111-8F3A-09687211C8ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_63BB5E84-896-80004005_E2AD56EA-101-b010_E2AD56EA-102-0_BB5C1257-54-80004005_BB5C1257-59-80040207_78155E4D-290-80040207
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEEFB3AF-6680-4111-8F3A-09687211C8ED}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C4VRT</PKey><PID>76487-OEM-2269682-01322</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-796845957-839522115</SID><SYSTEM><Manufacturer>.  </Manufacturer><Model>.  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080318000000.000000+000</Date></BIOS><HWID>566438870184DA7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Tuesday, June 10, 2008 3:26 AM

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    So the first generic and ridiculous response I figured whatever...let it slide...but this is getting just stupid.  I'm going to restate exactly what I stated in my original post.

     

    I've flashed my bios, time is identical and correct both in the properties and in my bios.  Seems to be a problem that has come up before, but there are no solutions to be found in previous threads and in the knowledge base.

     

    so to recap so I don't get told to do something I've already done several times (the dignostic test) or to checked the time in my bios.  I'VE ALREADY DONE THIS.  The problem is the fact that the time in the windows time / date property AND the time in my bios, IS CORRECT.  Again it would seem I'm not the first to have this problem.

     

     

    Friday, June 13, 2008 1:59 AM
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    kaiserm,

     

    Please check to see if you are in the correct Time Zone.

     

    That is a very interesting issue and we don’t have a good answer for this one without additional information.  We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

     

    Lori MS

     

     

    Monday, June 16, 2008 11:45 PM
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    Hello Kaiserm,

     

    Please review the following Knowledge Base (KB) article located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 .  This may offer some assistance for the clock sync error. 

     

     

    Thank you

     

    stephen holm

    forum volunteer

    Thursday, June 19, 2008 9:48 AM

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    kaiserm,

     

     

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the Diagnostic tool again and post the information for us.

     

    Lori MS

    Tuesday, June 10, 2008 4:33 PM
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    still a problem. New dagnostic report below.

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VVKFV-8MVDH-C4VRT
    Windows Product Key Hash: N5jilu6R26rfoQvR5eslamX7UlI=
    Windows Product ID: 76487-OEM-2269682-01322
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DEEFB3AF-6680-4111-8F3A-09687211C8ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_63BB5E84-896-80004005_E2AD56EA-101-b010_E2AD56EA-102-0_BB5C1257-54-80004005_BB5C1257-59-80040207_78155E4D-290-80040207
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEEFB3AF-6680-4111-8F3A-09687211C8ED}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C4VRT</PKey><PID>76487-OEM-2269682-01322</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-796845957-839522115</SID><SYSTEM><Manufacturer>.  </Manufacturer><Model>.  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080318000000.000000+000</Date></BIOS><HWID>566438870184DA7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Wednesday, June 11, 2008 12:46 AM
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    Validation Status: Clock sync error

     

    It means there are some problems with the clock synchronization between the validation server and the local computer. You can try this:

     

    Verify the system Date

    ======================

    Double-click the clock in the notification area, at the far right of the Taskbar. In the "Date/Time Properties" dialog box, change the date and time to today's date and time. Click "OK" to accept the changes, and then close the Control Panel.

     

    Verify the BIOS Date
    =====================
    We can enter the Motherboard BIOS settings and check if the date is correct.

     

    How to enter BIOS:

    Start your computer and keep pressing the "Del" key to Enter BIOS settings. (Some computers should use F10 or F2)

     

    Thursday, June 12, 2008 6:13 AM
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    So the first generic and ridiculous response I figured whatever...let it slide...but this is getting just stupid.  I'm going to restate exactly what I stated in my original post.

     

    I've flashed my bios, time is identical and correct both in the properties and in my bios.  Seems to be a problem that has come up before, but there are no solutions to be found in previous threads and in the knowledge base.

     

    so to recap so I don't get told to do something I've already done several times (the dignostic test) or to checked the time in my bios.  I'VE ALREADY DONE THIS.  The problem is the fact that the time in the windows time / date property AND the time in my bios, IS CORRECT.  Again it would seem I'm not the first to have this problem.

     

     

    Friday, June 13, 2008 1:59 AM
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    kaiserm,

     

    Please check to see if you are in the correct Time Zone.

     

    That is a very interesting issue and we don’t have a good answer for this one without additional information.  We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

     

    Lori MS

     

     

    Monday, June 16, 2008 11:45 PM
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    Hello Kaiserm,

     

    Please review the following Knowledge Base (KB) article located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;916247 .  This may offer some assistance for the clock sync error. 

     

     

    Thank you

     

    stephen holm

    forum volunteer

    Thursday, June 19, 2008 9:48 AM
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    unfortunately this article (http://support.microsoft.com/default.aspx?scid=kb;en-us;916247) does not refer in any way to clock sync error or error 0x80080210
    Tuesday, July 22, 2008 3:46 PM
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    Marco,

     

    I noticed you have posted in multiple areas. Please see my post and Carey (Forum MVP) recommended resolutions located in your other post.

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Tuesday, July 22, 2008 4:22 PM
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    OK so where is this post that you "Stephen Holm - MSMSFT, Moderator -" refer to????

    "
    Stephen Holm - MSMSFT, Moderator - Posted on Tuesday, July 22, 2008 10:22:18 AM

    Marco,

     I noticed you have posted in multiple areas. Please see my post and Carey (Forum MVP) recommended resolutions located in your other post.

     Thank you,"
    I have the same issue ALL MY TIMES ARE CORRECT / TIMEZONE IS CORRECT And I was able to register with my CDKEY W/O Issue ...that is until I loaded SP2 and then the "Genuine Valadation Tool..
    What is the fix for the " Date and Time wrong error" that is the only issue that does not pass when the diag tool is run...just like "Marco"


    Sunday, August 31, 2008 3:29 PM
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    Hello,

    Just to confirm, did you go to www.microsoft.com/genuine/diag and click the "Resolve Now" button and followed the directions provided?

      Also, can you confirm the Year is correctly set to 2008 as well as the Time Zone is correctly set for your region?  Please reference this information located in your system tray located in the lower right corner of your screen. Also you may need to adjust the motherboard BIOS and set the time to the correct date and time.


    Please let us know if this resolves your issue. 


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Tuesday, September 2, 2008 4:12 PM
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    Hello Enduser,

    Can you also please run the MGA Diagnostic Test for us please? We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     
    Thank you,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Tuesday, September 2, 2008 4:20 PM