Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Windows Not Genuine......Activate Windows.... Help Please.

 > 

    Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    I purchased my PC from PC World 2 years ago so I know the Windows Vista on it is genuine. A couple of months ago I got a black screen with "Windows not genuine" in the right hand corner. Everything was running fine so I ignored it as I know nothing about computers.

    Yesterday I was notified of Updates so I updated & now my system is asking me to validate windows. However when I go to the validation screen it won't load properly & redirects to the bling search engine page.

    I changed my case last year so I no longer have the sticker that has my key on it, (although to be honest I don't remember it being ther anyway). So even if I get past the validation I don't have a key.

    I have run the diagnostic test & got this:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-BBQ9K-WXRDK-33DW7
    Windows Product Key Hash: KqJ570YUekpyJGvFHINGvHndIJA=
    Windows Product ID: 89578-OEM-7218897-14205
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {AE5ECD1C-55C5-4150-9886-53680E3EEBA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE5ECD1C-55C5-4150-9886-53680E3EEBA0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-33DW7</PKey><PID>89578-OEM-7218897-14205</PID><PIDType>8</PIDType><SID>S-1-5-21-3236922277-1347309938-228923980</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0512   </Version><SMBIOSVersion major="2" minor="4"/><Date>20081028000000.000000+000</Date></BIOS><HWID>29313507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5074AC306F4370A</Val><Hash>qcqyaFUe5R0Otb3A94LR6AnWbXc=</Hash><Pid>81602-901-7931276-68747</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-188-914205-02-2057-6000.0000-2642010
    Installation ID: 096864364202661315490665933566018725647861233362673243
    Processor Certificate URL:     http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 33DW7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QAAAAAIABAABAAIAAQADAAAABAABAAEAeqh6WF5QMI3a+lqrvsEAoiYamgDGf/L0XvEOrzl6HJRoJqxW4NPsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   102808  APIC1201
      FACP   102808  FACP1201
      HPET   102808  OEMHPET
      MCFG   102808  OEMMCFG
      WDRT   102808  OEMWDRT
      OEMB   102808  OEMB1201

    Please can anyone help me as I really cannot afford to put my computer into the repair shop & it's only a matter of time (I presume) where my screen goes blank as I can't validate Windows.

    Thank you in advance for any help.

    Monday, January 17, 2011 8:57 AM
    |

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello mamaden,

     

      The only issue I see is that Windows is currently not activated.  To activate, you will need to use the By Phone method.  To do that, click the Start button, type: slui 4 hit enter and follow the prompts.

     

      If that doesn't work for some reason, please try the below steps to reset Vista's Licensing store

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate (By Phone).

     

    Thank you,

    Darin MS
    Tuesday, January 18, 2011 12:28 AM
    |
    Owner

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello mamaden,

     

      The only issue I see is that Windows is currently not activated.  To activate, you will need to use the By Phone method.  To do that, click the Start button, type: slui 4 hit enter and follow the prompts.

     

      If that doesn't work for some reason, please try the below steps to reset Vista's Licensing store

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate (By Phone).

     

    Thank you,

    Darin MS
    Tuesday, January 18, 2011 12:28 AM
    |
    Owner
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

     

    Many thanks for your reply. I am at work at the moment but will try this when I get home.

    The only problem I have is I no longer have my product key as explained above so what do I do if I am asked for it?

    Thanks & kind regards

    mamaden

    Tuesday, January 18, 2011 4:39 PM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    i am having same problem. have e-machine and the warranty has expired so they wont help with it through the by phone method. not had this problem ever before untill i installed windows security essentials but could be coincident to warranty running out
    Wednesday, January 19, 2011 8:52 PM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    "rsfields2009" wrote in message news:35339e3d-f360-42fb-b02d-c94602b305c1...
    i am having same problem. have e-machine and the warranty has expired so they wont help with it through the by phone method. not had this problem ever before untill i installed windows security essentials but could be coincident to warranty running out

    Please repost your own problem - with details and an MGADiag report - to your OWN NEW thread - this avoids confusion.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 19, 2011 9:23 PM
    |
    Moderator