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    Can't get human help/phone because "subscription no longer active".  Tried re-activating but unsuccessful "product code already in use". Dead end trying "Microsoft Billing and Account Management".  Hve spent hours. Any suggestions?

     

    Tuesday, December 18, 2007 8:15 AM

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    I suggest ringing their customer support - if you go to Microsoft's website and select your country you should find the number there.

    Tom

    Tuesday, December 18, 2007 1:54 PM
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    You might want to check this thread  --

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2572904&SiteID=2


    My "cancellation" notice just happened to be about 3 months after renewing my one year subscription.  Look for a Microsoft fix in the next 24 hours or so.
    Tuesday, December 18, 2007 11:48 PM
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    I'm going to lock this thread as the main thread for this is in John's post. There is clearly a back end problem on the Microsoft side, so sit tight, if this just happened within the last 1/2 day on December 18th, 2007.

    -steve

     

    Wednesday, December 19, 2007 12:43 AM
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