One year subscription expired after 3 months! RRS feed

  • Question

  • Can't get human help/phone because "subscription no longer active".  Tried re-activating but unsuccessful "product code already in use". Dead end trying "Microsoft Billing and Account Management".  Hve spent hours. Any suggestions?


    Tuesday, December 18, 2007 8:15 AM


All replies

  • I suggest ringing their customer support - if you go to Microsoft's website and select your country you should find the number there.


    Tuesday, December 18, 2007 1:54 PM

  • You might want to check this thread  --


    My "cancellation" notice just happened to be about 3 months after renewing my one year subscription.  Look for a Microsoft fix in the next 24 hours or so.
    Tuesday, December 18, 2007 11:48 PM
  • I'm going to lock this thread as the main thread for this is in John's post. There is clearly a back end problem on the Microsoft side, so sit tight, if this just happened within the last 1/2 day on December 18th, 2007.



    Wednesday, December 19, 2007 12:43 AM