Answered by:
Windows Genuine Advantage

Question
-
A couple of months ago, I got fed up with the little warnings stating that I may have been a victim of software piracy and paid for windows Genuine Advantage. I wish I hadn't. During the install of the new disk when it arrived there were a number of error messages all saying that windows could not find certain files on the disk. I thought the disk was defective and after a long battle with Microsoft they have just sent me another one (OEM edition this time) which there tech help billed at the latest and most up-to-date version of windows.
I did another upgrade install, and got the same error messages (I think - I'm not sure exactly what files it couldn't find on the disk. After the reboot I get taken to the windows welcome screen enter my password and get a message as follows:
a problem has prevented Windows from accurately checking the status of the licence for this computer. To proceed your copy of windows must be activated with Microsoft now. Do you want to activate windows now?
Whether I click yes or no the same thing happens - I get taken momentarily onto my desktop and then kicked back out on to the welcome screen. I cannot get in in safe mode because apparently my copy of windows is not activated (but it was before). All my restore points were deleted (without warning, unacceptable) when I upgraded to the genuine advantage software and I am at my wits end. Please can somebody help? Microsoft take three days to reply and their advice is always off-topic. No-one has read an error report or a log file of what happened during t first upgrade – the response is to just re-install with the consequence that I now have a completely useless computer with a licence I have paid for twice.
Wednesday, October 11, 2006 11:16 PM
Answers
-
Wednesday, October 11, 2006 11:51 PMModerator
All replies
-
Wednesday, October 11, 2006 11:51 PMModerator
-
Thanks for the reply
The problem with a clean install is that I need to backup my documents and settings beforehand. How can if I do that if I cannot get into windows because of the validation key issue.
I wonder if MS have ever tested their software in real life. I now have a hard disk with all my mail, settings, templates favourites etc. on a disk which I am going to have wipe simply becasue I wanted to WGA. Yes I should have used the documents and settings wizard beforehand but I just thought I was validating the pre-exisitent windows set up, not re-installing from scrathch. MS should put a warning on their WGA upgrade.
I then have to reinstall all my third party software and then tailor it - this is a day's work. The time I have wasted on this is enormous. Yes I shoudl have used There was no warning on the windoes upgradfe disk that I would need to do a complete install.
How can I recover my data now that I cannot enter windows?
Thursday, October 12, 2006 3:56 PM -
Colci,
At this point, data rescue can take either a software approach or a hardware approach.
Hardware: mount your broken computer's existing Hard Disk Drive (HDD) into either another computer or an external hard disk enclosure to gain access to the data you need, then copy the data to the "host" computer for safekeeping. When all data is rescued, put the original HDD back into the original computer and do a clean installation of XP. Finally, copy data from the host computer to your computer. While using this method, it is not unusual to encounter error messages about being denied access to files and folders on the "transplanted" disk. Please use the solution in this MS KB to overcome the problem of being denied access: http://support.microsoft.com/kb/308421/en-us
The external enclosure choice IMO is the best, since after you have completed the rescue and XP is cleanly installed and running normally, you can use the enclosure with another disk installed as a destination for the backups of the data on your computer that you have not been doing.
Software: Your current installation of XP is not working properly, so you can choose to put a new, independent installation of XP onto the computer, or use a CD-based installation of XP, to gain access to the files "stranded" by the malfunctioning installation of XP.
To install a new, independent copy of XP onto the computer, follow the instructons for installing XP into a new folder, aka a parallel installation, in this MS KB: http://support.microsoft.com/kb/316941/en-us The parallel installation of XP will know nothing of the programs previously installed on the computer, so if you plan on using say a third party CD burning program or third pary backup program to offload the data to be rescued, that program will have to be installed so that the new XP installation can work with it. Parallel installations also may encounter the "access denied" error mentioned above, but you can use the same KB to correct that problem as above.
This is the only option that does not require the use of another computer. Finally, note that the reason for a parallel installation is solely for data rescue. You should plan to do a clean installation of XP after your data is recovered, since it is not rcommended to have two installations of XP on the same partition of a hard disk drive.
Your other software option is to make a BartPE CD following the instructions at this page: http://www.nu2.nu/pebuilder/download/ This will generate a mini-XP Operating System that will boot up your computer and run it, that has the ability to navigate the file structure on your dead computer and transfer files over a network to another computer. There are modules available for download that allow writing such data to CDs, but installing these modules is an advanced task that only you know if you can do.
Let us know how you make out.
Thursday, October 12, 2006 4:38 PM -
Thank you Dan.
I managed to get into my old windows installation by doing an F8 on boot and requesting a command prompt in safe mode. Once in the command prompt I did the old microsoft favourite of alt-ctr-del and then ran explorer from the File>Run menu. I can now at least get access from my files.
I suppose I will have to back up and re-install, but I am awaiting for a call from the tech at Microsoft. The time and effort the Genione Advantage Validation that this requires is completely disproportionate to the cost of buying a licence for Windows and since Microsoft seem to be denying their liabilty for compensating me for my time I will perservere to try and get them to make a techncial solution rather than just wipe everything and re-install. I have a fari knowledge of computers, but if this kind of thing happened to a non expert like my father he would have to pay somenone to fix it. Duirng the whole process no-one from Microsoft has ever actually read an error report, tried to udnersta dthr eproblm (evidently something to do with permissions on my c-drive and the fact that I boot off a SATA drive) or tried to fix the software in any meaningful way. . I reckon the whole Genuine Advanatage fiasco, going from a perfectly working computer to a broken one has wasted around 13 hours. Microsoft have simply ignored my claims for compensation.
Microsoft need to understand that it is not fair to make customers pay for a product and then let them discover the hard way that there they have to re-install from scratch. There is absolutely NO documentation given with either of the Genuine Advantage disks I have been given - not even a quick start guide, let alone a health warning to the effect that installaing this software could seriously screw up your computer.
Finally does anyone think that I could install Windows Visio, and retain the my existing documents and settings and third party software?
Thanks for all your help.Friday, October 13, 2006 6:17 AM -
Colci,
In your situation, I would back up my files then do a clean installation using the first CD that you were sent.
My guess is that your original nongenuine installation may have had quite a few hacked and cracked files plus might have been running a script that interfered with Product Activation or Validation. Whenever you get the error message about Windows not being able to check the license on the computer, quite often the only recourse is a reinstallation or a clean installation.
Good Luck!
Friday, October 13, 2006 6:34 PM -
Colci wrote: A couple of months ago, I got fed up with the little warnings stating that I may have been a victim of software piracy and paid for windows Genuine Advantage. I wish I hadn't. During the install of the new disk when it arrived there were a number of error messages all saying that windows could not find certain files on the disk. I thought the disk was defective and after a long battle with Microsoft they have just sent me another one (OEM edition this time) which there tech help billed at the latest and most up-to-date version of windows.
I did another upgrade install, and got the same error messages (I think - I'm not sure exactly what files it couldn't find on the disk. After the reboot I get taken to the windows welcome screen enter my password and get a message as follows:
a problem has prevented Windows from accurately checking the status of the licence for this computer. To proceed your copy of windows must be activated with Microsoft now. Do you want to activate windows now?
Whether I click yes or no the same thing happens - I get taken momentarily onto my desktop and then kicked back out on to the welcome screen. I cannot get in in safe mode because apparently my copy of windows is not activated (but it was before). All my restore points were deleted (without warning, unacceptable) when I upgraded to the genuine advantage software and I am at my wits end. Please can somebody help? Microsoft take three days to reply and their advice is always off-topic. No-one has read an error report or a log file of what happened during t first upgrade – the response is to just re-install with the consequence that I now have a completely useless computer with a licence I have paid for twice.
Colci:
Who did the installation for you originally? The error message you are seeing is from an attempt to modify Windows Licensing Files (Activation Files wpa.dbl and some registry settings). You shouldn't be getting these from any clean installation.
-phil
Friday, October 13, 2006 11:58 PM -
Thanks Phil,
The orginal installationwas on the computer whn I bought it some foru or five years ago. . Subsequently I put in a new motherboard, chip, SATA disk and re-installed windows using the disk that I got with the computer (which I have now lost, due to moving office). Everything worked fine until I tried to the genuine advantage upgrade - I think that Microsoft should ensure that this upgrade is intelligent enough to see the wpa.dbl and registry settings and sort them out.
By the way I am trying to avoid a clean installation since it is time consuming - I just wanted a qucik and easy way to get rid of the pop up notices saying that I might have been a victim of piracy, not re-install windows again. At the very least there should have been a health warning on the software telling me to back up - I could have used the files and settings transfer wizard which at least automates some of the work. It even wipes all the System Restoire points.
Even if Microsoft had put in some time to develop specific software to ensure that users doing the genuine advantage "upgrade" were forced to do a file and settings backup, this would only back up windows settings - it does not backup eg. passwords and cookies for web-sites nor settings for the numerous third party software that I, for one, have been running, all of which need to be re-installed from scratch. The Genuine Advantage experience has been a Genuine pain in the neck.
I wonder if at this stage an upgrade to Vista would be quicker that backing up, formatting and re-installing off the orignal windows genuine advantage disk I bought - can anyone help with that.question?Monday, October 16, 2006 7:43 AM -
I would like to offer to help. I am not a technical support person, so I can't help in that regard, but I am involved on the business side of WGA. I like your suggestion that MS should provide more guidance on how to install the Genuine Advantage kit so as to preserve your files and settings. We debated long and hard about that, and in the end, decided to let users use existing documentation to upgrade if they so desire. The problem is, we can't vouch for the previous installation, since it did not pass genuine validation, so we don't want to recommend upgrading. We really must recommend a clean install. In the instructions that accompany the kit, the "How to install Windows XP" section (very first section) covers the fact that you can do an upgrade (preserve all your existing settings, programs, drivers, passwords, etc) or clean install. In your case, it sounds like an upgrade just wasn't possible due to the state of your system. It seems like we may want to expand our recommendations on how to back up your existing files before performing the clean install.
We really want to make sure you are satisfied with the kit. If not, please let's talk further.
Friday, October 20, 2006 9:52 PM -
Colci wrote: A couple of months ago, I got fed up with the little warnings stating that I may have been a victim of software piracy and paid for windows Genuine Advantage. I wish I hadn't. During the install of the new disk when it arrived there were a number of error messages all saying that windows could not find certain files on the disk. I thought the disk was defective and after a long battle with Microsoft they have just sent me another one (OEM edition this time) which there tech help billed at the latest and most up-to-date version of windows.
I did another upgrade install, and got the same error messages (I think - I'm not sure exactly what files it couldn't find on the disk. After the reboot I get taken to the windows welcome screen enter my password and get a message as follows:
a problem has prevented Windows from accurately checking the status of the licence for this computer. To proceed your copy of windows must be activated with Microsoft now. Do you want to activate windows now?
Whether I click yes or no the same thing happens - I get taken momentarily onto my desktop and then kicked back out on to the welcome screen. I cannot get in in safe mode because apparently my copy of windows is not activated (but it was before). All my restore points were deleted (without warning, unacceptable) when I upgraded to the genuine advantage software and I am at my wits end. Please can somebody help? Microsoft take three days to reply and their advice is always off-topic. No-one has read an error report or a log file of what happened during t first upgrade – the response is to just re-install with the consequence that I now have a completely useless computer with a licence I have paid for twice.
Wednesday, December 27, 2006 12:34 AM -
If you want to save your data use Knoppix. It just works.Tuesday, January 2, 2007 3:09 AM
-
Sparks54,
The problem with Knoppix is that it cannot write to an NTFS partition, which is the default for an XP installation, and this major restriction makes it unsuitable for use by nontechnical users.
BartPE and the Ultimate Boot CD are much better all-around choices for most circumstances.
Tuesday, January 2, 2007 3:33 AM -
I sympathise with your outrage against Microsoft. I don't believe, however, that anyone can force them to do what they ought to. Microsoft has made a fortune by selling problems. And we have been willingly paying to buy their problems for decades. At least with Linux problems come free of charge.
Friday, June 1, 2007 11:22 AM -
I had exactly the same problem... and I've found a solution...
you have to follow this steps:
1. open windows\system32 folder from the other operating system
2. delete "wpa.dbl" file
3. rename "wpa.bak" file into "wpa.dbl"
4. run your causing-problems operating system
Vuala... It works in my case- Proposed as answer by jinsc Thursday, March 11, 2010 6:00 AM
Thursday, November 1, 2007 5:08 PM -
David Lazar MSFT wrote: I would like to offer to help. I am not a technical support person, so I can't help in that regard, but I am involved on the business side of WGA. I like your suggestion that MS should provide more guidance on how to install the Genuine Advantage kit so as to preserve your files and settings. We debated long and hard about that, and in the end, decided to let users use existing documentation to upgrade if they so desire. The problem is, we can't vouch for the previous installation, since it did not pass genuine validation, so we don't want to recommend upgrading. We really must recommend a clean install. In the instructions that accompany the kit, the "How to install Windows XP" section (very first section) covers the fact that you can do an upgrade (preserve all your existing settings, programs, drivers, passwords, etc) or clean install. In your case, it sounds like an upgrade just wasn't possible due to the state of your system. It seems like we may want to expand our recommendations on how to back up your existing files before performing the clean install.
We really want to make sure you are satisfied with the kit. If not, please let's talk further.
David Lazar MSFT
Director Genuine Windows says "I am not a technical support person" but ...and takes the advice of a customer.
May there be more people like Mr. Lazar employed by Microsoft.
Wednesday, January 16, 2008 11:28 AM -
Dan at IT Associates wrote: Sparks54,
The problem with Knoppix is that it cannot write to an NTFS partition, which is the default for an XP installation, and this major restriction makes it unsuitable for use by nontechnical users.
BartPE and the Ultimate Boot CD are much better all-around choices for most circumstances.
Actually... it can, and safelly too.
I must say that at least in the 'Livecd' and 'Livesystem' aspect, linux is light-years ahead of commercial software.
Sunday, February 10, 2008 4:48 AM -
I had exactly the same problem... and I've found a solution...
you have to follow this steps:
1. open windows\system32 folder from the other operating system
2. delete "wpa.dbl" file
3. rename "wpa.bak" file into "wpa.dbl"
4. run your causing-problems operating system
Vuala... It works in my case
Worked for me. Thanks for postingThursday, March 11, 2010 6:01 AM