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Reinstalled Windows 7 from recovery partition and now get message that version is not genuine RRS feed

  • Question

  • Purchased brand new Windows 7 Samsung PC at Best Buy 6 mos ago. It started freezing up recently so I reinstalled OS from the recovery partition. Now I get message that version is not genuine. It is genuine. It came preinstalled in a brand new pc. Have I had a security breach? How do I get it to recognize the version as genuine? I am only moderately technologically able so please respond in layman's terms. Thank you~

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {6A84B00B-00D5-40E8-B012-AB5C0F1CB0B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A84B00B-00D5-40E8-B012-AB5C0F1CB0B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-114453956-2636402065-546677835</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>Q430/Q530                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>04KF.M013.20100623.KSJ</Version><SMBIOSVersion major="2" minor="6"/><Date>20100623000000.000000+000</Date></BIOS><HWID>91BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2011 18:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFcs77FnLkKyQSGyKceGcJRXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CALPELLA
      HPET   INTEL   CALPELLA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALPELLA
      SLIC   SECCSD  LH43STAR
      SSDT   PmRef  CpuPm

     

    Friday, May 20, 2011 3:20 PM

Answers

  • "Mrsdowzer" wrote in message news:7881f376-7e43-4224-9d5a-2fb8016f674e...

    Purchased brand new Windows 7 Samsung PC at Best Buy 6 mos ago. It started freezing up recently so I reinstalled OS from the recovery partition. Now I get message that version is not genuine. It is genuine. It came preinstalled in a brand new pc. Have I had a security breach? How do I get it to recognize the version as genuine? I am only moderately technologically able so please respond in layman's terms. Thank you~

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

     


    Your system appears to be activated properly, but having problems with Validation.
    The 0x80070005 error highlighted is 'Access Denied', while the other is indicating a server problem (and that could in fact be a local server on your machine).
     
    I suggest that you first attempt manual Validation at www.microsoft.com/genuine/validate and see what happens - if it passes, you will be offered MSE and IE9.
    If it fails, you should be offered the diagnostics (www.microsoft.com/genuine/diag ) and that may give some detail as to what's going wrong, and advice on how to fix it. Make a note of anything it says, and follow the advice - if you get all 'green', then try validation again.
     
    Once completed, please run another MGADiag report, and post all the results here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 20, 2011 4:06 PM
    Moderator

All replies

  • "Mrsdowzer" wrote in message news:7881f376-7e43-4224-9d5a-2fb8016f674e...

    Purchased brand new Windows 7 Samsung PC at Best Buy 6 mos ago. It started freezing up recently so I reinstalled OS from the recovery partition. Now I get message that version is not genuine. It is genuine. It came preinstalled in a brand new pc. Have I had a security breach? How do I get it to recognize the version as genuine? I am only moderately technologically able so please respond in layman's terms. Thank you~

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

     


    Your system appears to be activated properly, but having problems with Validation.
    The 0x80070005 error highlighted is 'Access Denied', while the other is indicating a server problem (and that could in fact be a local server on your machine).
     
    I suggest that you first attempt manual Validation at www.microsoft.com/genuine/validate and see what happens - if it passes, you will be offered MSE and IE9.
    If it fails, you should be offered the diagnostics (www.microsoft.com/genuine/diag ) and that may give some detail as to what's going wrong, and advice on how to fix it. Make a note of anything it says, and follow the advice - if you get all 'green', then try validation again.
     
    Once completed, please run another MGADiag report, and post all the results here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 20, 2011 4:06 PM
    Moderator
  • Hi Noel. thanks for your help with this. I have not had enough time to give to dealing with it. I followed your suggestions and nothing was resolved. It gets to the point of trying to be validated but an hour later is still attempting the validation. I can't remember how to run the diagnostic report I did before that you need me to post and havent been able to find how I ran it before.
    Mrsdowzer
    Tuesday, May 24, 2011 6:49 PM
  • "Mrsdowzer" wrote in message news:42bea3f9-3f4f-4f5f-bc4c-7d95494318d9...
    Hi Noel. thanks for your help with this. I have not had enough time to give to dealing with it. I followed your suggestions and nothing was resolved. It gets to the point of trying to be validated but an hour later is still attempting the validation. I can't remember how to run the diagnostic report I did before that you need me to post and havent been able to find how I ran it before.
    Mrsdowzer

    Please go direct to the Diagnostics page - it may at least tell us where things are going wrong.....
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 24, 2011 7:36 PM
    Moderator