One care not working due to Windows update on July 11 RRS feed

  • Question

  • I wa on phone with someone in One Care after a transfer from Microsoft.  I was told that due to a windows update, there was a problem with one care.  Not only is there a problem with one care, but the whole windows program.  I cannot get online, there is no network.  I was told this was a known issue and to wait 5-6 hrs to get a solution, that it would be "fixed automatically"  Almost 24 hours later, it is not fixed and I have work to do that I cannot do in safe mode - as I am now. 

    What is the ETA for fix or how to get one care off the pc to resolve problem.  And who is going to reset up my network that is no longer exists???

    Tuesday, July 13, 2010 2:17 PM