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Win7 Home Premium suddenly not genuine RRS feed

  • Question

  • I see this is a common proglem. Everything was going fine with Win7 Home Premium on my HP Pavillion dv6000 until about a month ago. Now I constantly get the message that windows isn't genuine and the background image on my desktop has been replaced with a black background. BTW, I replaced the hard drive about a year ago and purchased Win7 from BestBuy, but everything's been running fine until just recently.

    Here is the info from the diagnostic tool. Any help in getting this fixed would be greatly appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KBPF2-3HPXV-M3TW3
    Windows Product Key Hash: XNmQcl1j5Q9+nkC4OtytQ/7aczg=
    Windows Product ID: 00359-911-5431681-85476
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0E354B2E-9C06-459E-B891-09E665CD0056}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E354B2E-9C06-459E-B891-09E665CD0056}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M3TW3</PKey><PID>00359-911-5431681-85476</PID><PIDType>5</PIDType><SID>S-1-5-21-3688898966-515245670-4257083589</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP301UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12     </Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>95B93607018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-543168-01-1033-7600.0000-1872010
    Installation ID: 004180881741606213124130644891793456200345914275578203
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: M3TW3
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/26/2011 5:29:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:3:2011 09:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAnJ/cUQgD4hXWQ4bzaM5I5FQHeGsCvKqlZqqydSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BB   
      FACP   INTEL   CALISTGA
      HPET   HP      30BB   
      BOOT   HP      30BB   
      MCFG   HP      30BB   
      TCPA   HP      30BB   
      APIC   HP      30BB   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   

     

    Thursday, May 26, 2011 11:39 PM

Answers

  •   This product Key is indeed Blocked.   The Product key was Blocked with a reason of "Returned". 

     

      The Key was purchased from the Microsoft Store (I 'm not completely sure but it appears to have been purchased from the Microsoft Online store apposed to from of the few physical Microsoft Store locations). 

     

      If the Windows was purchased through the Microsoft Online Store, then a Key Block reason of "Returned" would likely mean that a) the customer requested his/her money back or b) there was some sort of problem with the transaction (Credit Card declined, Charge Back or so on). I recommend contacting the Microsoft Online store for assistance with the issue.

     

      If the Windows was purchased from a physical Microsoft Store location then a Key Block reason of "Returned" would mean the customer physically returned the software.  In this case, I recommend returning to the Microsoft Store located for further assistance with the issue.

     

    Thank you,


    Darin MS
    Friday, May 27, 2011 8:23 PM

All replies

  • "eshanfelt" wrote in message news:7888a649-01f9-4937-81c7-b401e1b39633...

    I see this is a common proglem. Everything was going fine with Win7 Home Premium on my HP Pavillion dv6000 until about a month ago. Now I constantly get the message that windows isn't genuine and the background image on my desktop has been replaced with a black background. BTW, I replaced the hard drive about a year ago and purchased Win7 from BestBuy, but everything's been running fine until just recently.

    Here is the info from the diagnostic tool. Any help in getting this fixed would be greatly appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KBPF2-3HPXV-M3TW3
    Windows Product Key Hash: XNmQcl1j5Q9+nkC4OtytQ/7aczg=
    Windows Product ID: 00359-911-5431681-85476
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: M3TW3
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/26/2011 5:29:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2

     

    The License Key here has been blocked from activation for some reason.
    Darin should be able to give some idea as to why.
    Please check that the visible part of the Key in the report matches the Key on your installation package - if not, then use the Change Product Key link at the bottom of the System Properties page to change the Key to yours, and then activate it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 9:26 AM
    Moderator
  •   This product Key is indeed Blocked.   The Product key was Blocked with a reason of "Returned". 

     

      The Key was purchased from the Microsoft Store (I 'm not completely sure but it appears to have been purchased from the Microsoft Online store apposed to from of the few physical Microsoft Store locations). 

     

      If the Windows was purchased through the Microsoft Online Store, then a Key Block reason of "Returned" would likely mean that a) the customer requested his/her money back or b) there was some sort of problem with the transaction (Credit Card declined, Charge Back or so on). I recommend contacting the Microsoft Online store for assistance with the issue.

     

      If the Windows was purchased from a physical Microsoft Store location then a Key Block reason of "Returned" would mean the customer physically returned the software.  In this case, I recommend returning to the Microsoft Store located for further assistance with the issue.

     

    Thank you,


    Darin MS
    Friday, May 27, 2011 8:23 PM