How long will it take to get my money back RRS feed

  • Question

  • I purchased Map Point 2013 Europe on 9 November, but was delivered Map Point USA. Requested a refund and the fun started.

    Although Microsfot could take my money immediately, they somehow needed 5-7 business days to make the refund.

    I accepted this, but now, almost a month later, and no resolution in sight, it isn't funny any more.

    Can't get my calls beyond Level 1. Apparently the matter has been escalated, by now so many escalations it must be a celestial matter. No one calls back when they say they will and no-one can begin to explain why it is so difficult to refund a small sum of money. Needless to say I will never buy another MS product.

    But if I could speak to someone with the ability to answer my question, that would be something.

    Awful customer service

    Monday, December 10, 2012 6:25 PM